Hotel review for Hotel Milano Old San Juan

My wife and I just spent 4 days in Old San Juan at the hotel Milano and really enjoyed the area and the hotel Milano. The location is extraordinary being in the heart of a variety of excellent restaurants, bars and clubs, and within a few blocks of one of the old forts and the harbor.
However what I was really impressed with was the helpful and friendly service. One example was Miguel. He was the receptionist at the hotel when we arrived. When checking in I noticed that I must have lost my wallet in the taxi, which by then was long gone. My life flashed before my eyes in contemplating the complications. A tourists worst nightmare. However, Miguel got right on it and after considerable effort and numerous phone calls, identified the cab, got in touch with the driver and got my wallet back with everything still in it.
To top it off, Miguel just sent me some info that I requested when I was leaving. Talk about service after the sale!!
Thanks Miguel and the hotel Milano. A great place to stay.

Category Average rating * Details

• General hotel area 5.7
  • Condition of the hotel 5
  • General cleanliness of the different areas 6
  • Family friendliness 6
  • Dissability friendliness -
• Location and surroundings 4.8
  • Shopping possibilities in the surrounding area 6
  • Availability of public transport & opportunity for excursion 5
  • Restaurants & Bars in the surrounding area 6
  • Other recreational possibilities 4
  • Distance to the beach 3
  • Distance to ski lift -
• Service 6.0
  • Service (i.e. friendliness, helpfulness, etc.) 6
  • Personell's competence & knowledge of foreign languages 6
  • Check-In procedure 6
  • Dealing with complaints 6
• Gastronomy -
  • Variety of food & drink -
  • Taste/quality of food & drinks -
  • Atmosphere and interior design of hotel, restaurant & bar -
  • Cleanliness in the restaurant and at the table -
• Sport, recreation and pool 3.0
  • Recreational offer (i.e. Sauna, Tennis, Animation, etc.) 3
  • Quality of the beach -
  • Condition and quality of the pool area -
  • Child/Day care and/or playgrounds -
• Room 4.8
  • Cleanliness of rooms (cleaning, change of sheets,...) 5
  • Size of the rooms 5
  • Furnishing (TV, balcony, safe, etc.) 4
  • Bathroom, shower, toilet (size, condition, cleanliness, etc.) 5

Hotel review marks: 6 suns = very good … 1 sun = unsatisfactory

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