Hotel review for The Ritz-Carlton, San Juan Hotel, Spa & Casino

This hotel completely complies with what one expect from a handicapped accessible facility. In the opinion of the reviewer, the leisure activity options at The Ritz-Carlton, San Juan Hotel, Spa & Casino were awesome. According to Jutyna, the staff has been very well trained in how to handle guest complaints. The restaurant's cleanliness level is excellent. In Jutyna's opinion, the pool is fantastic. According to this hotel review of Jutyna, the standard of cleanliness of the room was satisfactory.

Category Average rating * Details

• General hotel area 6.0
  • Condition of the hotel 6
  • General cleanliness of the different areas 6
  • Family friendliness 6
  • Dissability friendliness 6
• Location and surroundings 6.0
  • Shopping possibilities in the surrounding area 6
  • Availability of public transport & opportunity for excursion 6
  • Restaurants & Bars in the surrounding area 6
  • Other recreational possibilities 6
  • Distance to the beach 6
  • Distance to ski lift -
• Service 5.8
  • Service (i.e. friendliness, helpfulness, etc.) 6
  • Personell's competence & knowledge of foreign languages 5
  • Check-In procedure 6
  • Dealing with complaints 6
• Gastronomy 6.0
  • Variety of food & drink 6
  • Taste/quality of food & drinks 6
  • Atmosphere and interior design of hotel, restaurant & bar 6
  • Cleanliness in the restaurant and at the table 6
• Sport, recreation and pool 6.0
  • Recreational offer (i.e. Sauna, Tennis, Animation, etc.) 6
  • Quality of the beach 6
  • Condition and quality of the pool area 6
  • Child/Day care and/or playgrounds -
• Room 4.8
  • Cleanliness of rooms (cleaning, change of sheets,...) 5
  • Size of the rooms 4
  • Furnishing (TV, balcony, safe, etc.) 5
  • Bathroom, shower, toilet (size, condition, cleanliness, etc.) 5

Hotel review marks: 6 suns = very good … 1 sun = unsatisfactory

This summary was created from Jutyna's hotel review. Read the original hotel review.
This summary does not influence the hotel’s recommendation rate.

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