Hotel review for Dream Hotel Gran Castillo

Hotel de inferior categoría, la recepción no responde a la categoría. El servicio es de inferior categoría.

Category Average rating * Details

• General hotel area 5.0
  • Condition of the hotel 5
  • General cleanliness of the different areas 5
  • Family friendliness 5
  • Dissability friendliness 5
• Location and surroundings 1.3
  • Shopping possibilities in the surrounding area 1
  • Availability of public transport & opportunity for excursion 2
  • Restaurants & Bars in the surrounding area 1
  • Other recreational possibilities 1
  • Distance to the beach -
  • Distance to ski lift -
• Service 3.8
  • Service (i.e. friendliness, helpfulness, etc.) 4
  • Personell's competence & knowledge of foreign languages 4
  • Check-In procedure 3
  • Dealing with complaints 4
• Gastronomy 5.0
  • Variety of food & drink 5
  • Taste/quality of food & drinks 5
  • Atmosphere and interior design of hotel, restaurant & bar 5
  • Cleanliness in the restaurant and at the table 5
• Sport, recreation and pool 4.5
  • Recreational offer (i.e. Sauna, Tennis, Animation, etc.) 4
  • Quality of the beach -
  • Condition and quality of the pool area 5
  • Child/Day care and/or playgrounds -
• Room 5.8
  • Cleanliness of rooms (cleaning, change of sheets,...) 5
  • Size of the rooms 6
  • Furnishing (TV, balcony, safe, etc.) 6
  • Bathroom, shower, toilet (size, condition, cleanliness, etc.) 6

Hotel review marks: 6 suns = very good … 1 sun = unsatisfactory

Additional information