Hotel review for Hotel Grupotel Acapulco Playa

Das Abendbüffet war für uns sehr enttäuschend, da es bei Vorspeisen kaum Abwechslung gab, die Hauptspeisen waren alle zu lange warm gehalten, beim Verzehr oft lauwarm. Wir haben die frische Zubereitung vermisst. Geschmacklich entsprachen Vor- und Hauptspeisen nicht unseren Ansprüchen. Desserts waren ok. Frühstück war gut. Die Außenanlage war trotz Ostersaison ungepflegt. Teppichböden in den Fluren waren schmutzig.

Category Average rating * Details

• General hotel area 4.0
  • Condition of the hotel 4
  • General cleanliness of the different areas 4
  • Family friendliness 4
  • Dissability friendliness -
• Location and surroundings 4.3
  • Shopping possibilities in the surrounding area 5
  • Availability of public transport & opportunity for excursion 5
  • Restaurants & Bars in the surrounding area 4
  • Other recreational possibilities 3
  • Distance to the beach -
  • Distance to ski lift -
• Service 5.0
  • Service (i.e. friendliness, helpfulness, etc.) 5
  • Personell's competence & knowledge of foreign languages 5
  • Check-In procedure 5
  • Dealing with complaints 5
• Gastronomy 3.3
  • Variety of food & drink 3
  • Taste/quality of food & drinks 2
  • Atmosphere and interior design of hotel, restaurant & bar 4
  • Cleanliness in the restaurant and at the table 4
• Sport, recreation and pool 1.5
  • Recreational offer (i.e. Sauna, Tennis, Animation, etc.) 2
  • Quality of the beach -
  • Condition and quality of the pool area 1
  • Child/Day care and/or playgrounds -
• Room 4.5
  • Cleanliness of rooms (cleaning, change of sheets,...) 4
  • Size of the rooms 5
  • Furnishing (TV, balcony, safe, etc.) 5
  • Bathroom, shower, toilet (size, condition, cleanliness, etc.) 4

Hotel review marks: 6 suns = very good … 1 sun = unsatisfactory

Additional information