Hotel review for Hotel Grupotel Macarella

The rooms with two bedrooms lie directly to the animation stage. The reclamations would not be taken seriously by the hotel and the travel guide and not solved. Our balcony was just 0,5 m away from the loudspeaker of the disco (open air), the hotel and the travel guide (ItS) found no solution, so after three days we were enervate and were changed to a 3 stars hotel. The administration of the hotel and the travel guide did not undertake our complaints.

Category Average rating * Details

• General hotel area 3.2
  • Condition of the hotel 5
  • General cleanliness of the different areas 5
  • Family friendliness 2
  • Dissability friendliness 1
• Location and surroundings 5.4
  • Shopping possibilities in the surrounding area 6
  • Availability of public transport & opportunity for excursion 3
  • Restaurants & Bars in the surrounding area 6
  • Other recreational possibilities 6
  • Distance to the beach 6
  • Distance to ski lift -
• Service 1.5
  • Service (i.e. friendliness, helpfulness, etc.) 1
  • Personell's competence & knowledge of foreign languages 3
  • Check-In procedure 1
  • Dealing with complaints 1
• Gastronomy 1.0
  • Variety of food & drink -
  • Taste/quality of food & drinks -
  • Atmosphere and interior design of hotel, restaurant & bar 1
  • Cleanliness in the restaurant and at the table -
• Sport, recreation and pool 2.3
  • Recreational offer (i.e. Sauna, Tennis, Animation, etc.) 2
  • Quality of the beach 2
  • Condition and quality of the pool area 3
  • Child/Day care and/or playgrounds -
• Room 3.5
  • Cleanliness of rooms (cleaning, change of sheets,...) 3
  • Size of the rooms 4
  • Furnishing (TV, balcony, safe, etc.) 4
  • Bathroom, shower, toilet (size, condition, cleanliness, etc.) 3

Hotel review marks: 6 suns = very good … 1 sun = unsatisfactory

This review was originally submitted by Frank in German. Read the original.
This corresponding translation does not influence the hotel’s recommendation rate.

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