Hotel review for Hotel Jungfrau (Swiss Mountain) Lodge

The rooms in hotel Crystal, which is part of Jungfrau Lodge, were clean and quite spacious, but worn down - i.e. the hotel was built in the 60's and the only new refurbishment was the carpet. The rest was simply 1960's, including the bathroom, where it was not possible to have a shower standing up in an undersized bathtub. The balcony had a nice view of the mountains, but there was no minibar in the room. The worst was the fact, that the hotel was a transit hotel for Asian customers who arrived in buses late at night (we heard the slamming of elevator door for hours) and left early in the morning. My husband was even asked to walk to the 4th floor because the suitcases had to be loaded in a very small elevator! The last drop was the attitude of personnel in the breakfast room: Upon our arrival, there were croissants available, but not on any other following day. When I inquired, I was told that the croissants were available only on Monday and Saturday - in a 3 star hotel??!! We were going to stay five nights, but were so fed up after three nights at this hotel, that we booked out and stayed in another hotel, 2star but definitely of better quality. I would never return to this hotel, neither would I recommend it to anybody.

Category Average rating * Details

• General hotel area 3.5
  • Condition of the hotel 3
  • General cleanliness of the different areas 4
  • Family friendliness -
  • Dissability friendliness -
• Location and surroundings 3.3
  • Shopping possibilities in the surrounding area 3
  • Availability of public transport & opportunity for excursion 4
  • Restaurants & Bars in the surrounding area 3
  • Other recreational possibilities -
  • Distance to the beach -
  • Distance to ski lift -
• Service 2.8
  • Service (i.e. friendliness, helpfulness, etc.) 2
  • Personell's competence & knowledge of foreign languages 3
  • Check-In procedure 4
  • Dealing with complaints 2
• Gastronomy 2.8
  • Variety of food & drink 2
  • Taste/quality of food & drinks 3
  • Atmosphere and interior design of hotel, restaurant & bar 2
  • Cleanliness in the restaurant and at the table 4
• Sport, recreation and pool -
  • Recreational offer (i.e. Sauna, Tennis, Animation, etc.) -
  • Quality of the beach -
  • Condition and quality of the pool area -
  • Child/Day care and/or playgrounds -
• Room 4.0
  • Cleanliness of rooms (cleaning, change of sheets,...) 5
  • Size of the rooms 4
  • Furnishing (TV, balcony, safe, etc.) 4
  • Bathroom, shower, toilet (size, condition, cleanliness, etc.) 3

Hotel review marks: 6 suns = very good … 1 sun = unsatisfactory

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