Hotel review for Hotel Serrano Palace

Elke found the cleanliness of the hotel was impeccable. Transportation to and from the hotel is ok. The service was fine. Extremely impressive was the level of cleanliness of the restaurant. Elke found that the quality of the pool was acceptable. Extremely impressive was the cleanliness of the room.

Category Average rating * Details

• General hotel area 4.8
  • Condition of the hotel 5
  • General cleanliness of the different areas 6
  • Family friendliness 3
  • Dissability friendliness 5
• Location and surroundings 4.4
  • Shopping possibilities in the surrounding area 4
  • Availability of public transport & opportunity for excursion 4
  • Restaurants & Bars in the surrounding area 4
  • Other recreational possibilities 4
  • Distance to the beach 6
  • Distance to ski lift -
• Service 4.7
  • Service (i.e. friendliness, helpfulness, etc.) 4
  • Personell's competence & knowledge of foreign languages 5
  • Check-In procedure 5
  • Dealing with complaints -
• Gastronomy 4.8
  • Variety of food & drink 5
  • Taste/quality of food & drinks 4
  • Atmosphere and interior design of hotel, restaurant & bar 4
  • Cleanliness in the restaurant and at the table 6
• Sport, recreation and pool 3.8
  • Recreational offer (i.e. Sauna, Tennis, Animation, etc.) 3
  • Quality of the beach 5
  • Condition and quality of the pool area 4
  • Child/Day care and/or playgrounds 3
• Room 6.0
  • Cleanliness of rooms (cleaning, change of sheets,...) 6
  • Size of the rooms 6
  • Furnishing (TV, balcony, safe, etc.) 6
  • Bathroom, shower, toilet (size, condition, cleanliness, etc.) 6

Hotel review marks: 6 suns = very good … 1 sun = unsatisfactory

This summary was created from Elke's hotel review. Read the original hotel review.
This summary does not influence the hotel’s recommendation rate.

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