Hotel review for Hotel Sol Cayo Guillermo

The hotel's general condition was horrible. In line with Sandra, the transportation situation to and from the hotel imperfect. The staff's handling of complaints was abominable. As stated by Sandra, the assortment of food and drinks was absolutely monotonous. The pool at Hotel Sol Cayo Guillermo is pretty nice.

Category Average rating * Details

• General hotel area 1.0
  • Condition of the hotel 1
  • General cleanliness of the different areas 1
  • Family friendliness -
  • Dissability friendliness -
• Location and surroundings 3.2
  • Shopping possibilities in the surrounding area 1
  • Availability of public transport & opportunity for excursion 3
  • Restaurants & Bars in the surrounding area 3
  • Other recreational possibilities 3
  • Distance to the beach 6
  • Distance to ski lift -
• Service 1.8
  • Service (i.e. friendliness, helpfulness, etc.) 1
  • Personell's competence & knowledge of foreign languages 2
  • Check-In procedure 3
  • Dealing with complaints 1
• Gastronomy 1.0
  • Variety of food & drink 1
  • Taste/quality of food & drinks 1
  • Atmosphere and interior design of hotel, restaurant & bar 1
  • Cleanliness in the restaurant and at the table 1
• Sport, recreation and pool 3.3
  • Recreational offer (i.e. Sauna, Tennis, Animation, etc.) 3
  • Quality of the beach 3
  • Condition and quality of the pool area 4
  • Child/Day care and/or playgrounds -
• Room 2.5
  • Cleanliness of rooms (cleaning, change of sheets,...) 1
  • Size of the rooms 4
  • Furnishing (TV, balcony, safe, etc.) 4
  • Bathroom, shower, toilet (size, condition, cleanliness, etc.) 1

Hotel review marks: 6 suns = very good … 1 sun = unsatisfactory

This summary was created from Sandra's hotel review. Read the original hotel review.
This summary does not influence the hotel’s recommendation rate.

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