Aktiv & Spa Hotel Alpenrose
Hotel review Aktiv & Spa Hotel Alpenrose
The review was read 415 times.
From: Switzerland
Age: 41-45
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 3-5 days
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 3.9
Age: 41-45
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 3-5 days
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 3.9
No four star hotel it was more like a three star *
Enlarge letters A A Downsize letters A AThe eatery was very cool. I have been informed, but we could not undertake. The next day it was even colder and it was even nothing done. In general, it is a very nice hotel with a nice wellness area and very friendly staff. The 4 * s it but not.
* This hotel review was originally written in German by Natascha. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Liebe Familie C.,wir bedauern, dass wir Ihren Erwartungen nicht gerecht werden konnten.
Konstruktive Kritik betrachten wir als Chance, um uns zu verbessern,
wo es erforderlich ist. Aus diesem Grund nehmen wir Ihre Worte ernst.
Allen anfangs möchten wir noch erwähnen,
dass wir kein 4-Sterne superior Hotel sind.
Für dass, dass Sie die Temperatur in unserem Restaurant als zu kühl
empfunden haben möchten wir uns in aller Form entschuldigen. Diese
wurde gleich nach ihrer Anregung höher eingestellt.
Abschließend bedanken wir uns bei Ihnen, dass Sie auch einige positive
Aspekte unseres Hauses erkannt haben und würden uns trotzdem sehr freuen,
Sie bei nächster Gelegenheit doch noch für die Qualitäten der Alpenrose
begeistern zu dürfen.
Herzliche Grüße aus Schruns
Ihre Familie Mäser
mit dem ganzen Alpenrosenteam
Additional info concerning your hotel review Aktiv & Spa Hotel Alpenrose
| What type of room did you review? | Suite Executive |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
