Really bad experience

Hotel review Apart-Hotel Hutter

by Christoph2010-12-013.16666666667

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2 von 2 User (100%) finden diese Bewertung hilfreich.

From: Germany
Age: 41-45
Travel time: in December 10
I travelled as: Family
Children: 4
Duration: 1-3 days
Type of trip: Skiing and winter sports
Recommendation: No
Average rating of this review: 3.8

Really bad experience *

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We had booked the trip via tiscover for six days. On the second day we were on the grounds, there was a booking error, set in front of the door. Of course, there between Christmas and new Year ad hoc no alternative is to be found, not only our vacation was closed, there were also still relatively high at Rückreisekosten to (new flight, etc.). May be, that the hotel is acceptable, but I think it was so bad, that I can only warn before booking a reservation. Our vacation will be followed up with a legal.

* This hotel review was originally written in German by Christoph. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

3.8
Suns
- condition of the hotel
  4.0
  Suns
- General cleanliness of the different areas
  4.0
  Suns
- Family friendliness
  5.0
  Suns
- Disabled-friendly
  2.0
  Suns
Location and surroundings

4.6
Suns
- Proximity to shopping areas
  4.0
  Suns
- Transportation connection and available excursions
  5.0
  Suns
- Restaurants & bars in the area
  5.0
  Suns
- Other leisure activities available
  4.0
  Suns
- Distance to the beach
  not rated
- Distance to ski lift
  5.0
  Suns
Service

2.0
Suns
- Friendliness and helpfulness
  1.0
  Suns
- Staff's knowledge of foreign language
  4.0
  Suns
- Reception, check-in & check-out
  2.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

4.3
Suns
- Variety of food and drinks
  4.0
  Suns
- Quality of food and drinks
  4.0
  Suns
- Atmosphere & furnishings
  4.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  5.0
  Suns
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

4.3
Suns
- Cleanliness & linen change
  not rated
- size of the room
  5.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  4.0
  Suns
- size of the bathroom
  4.0
  Suns

Hotelier's comment

Sowohl die Reiseplattform Tiscover, als auch wir (das Aparthotel Hutter) haben der Familie einige Tage VOR Anreise mitgeteilt, dass eine Buchung in unserem Haus nicht möglich ist. Die Familie ist dennch angereist und wir konnten Sie mit Müh und Not unterbringen.

Der Geschäftsführer Herr Heinrich Hutter konnte erst am 2. Tag mit der Familie sprechen und er hat sie keinesfalls vor die Tür gesetzt, sondern Ihnen den Sachverhalt erklärt und Ihnen den Aufenthalt zu einem angemessenen Preis angeboten. Der Familie war unser Angebot zu teuer und sie entschlossen sich abzureisen.

Eine Abreise wäre unsererseits nicht notwendig gewesen. Die Familie hätte bis zum gewünschten Abreisetag bleiben können.

Von einer schlechten Organisation kann nicht die Rede sein. Es gab lediglich einen Irrtum, was das Angebot auf tiscover betrifft - aus diesem Grund wurden die Gäste auch sofort informiert, das keine Anreise möglich ist.

Additional info concerning your hotel review Apart-Hotel Hutter

What type of room did you review?	Apartment Economy
Did the hotel meet the standards of its official catalogue description?	Yes
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	No details
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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