Bad Service

Hotel review BEST WESTERN Darwin Airport Gateway Motel

by Susanna2011-09-012.16666666667

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From: Germany
Age: 31-35
Travel time: in September 11
I travelled as: Solo/single
Children: none
Duration: 1-3 days
Type of trip: Other stay
Recommendation: No
Average rating of this review: 2.6

Bad Service *

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For a decent night category. Customer service is more easily seen. A clogged toilet was dismissed as a known problem and to use the toilets by the pool. First after protest is the manager called and offered a new room.

* This hotel review was originally written in German by Susanna. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

3.3
Suns
- condition of the hotel
  4.0
  Suns
- General cleanliness of the different areas
  3.0
  Suns
- Family friendliness
  3.0
  Suns
- Disabled-friendly
  not rated
Location and surroundings

2.5
Suns
- Proximity to shopping areas
  3.0
  Suns
- Transportation connection and available excursions
  2.0
  Suns
- Restaurants & bars in the area
  3.0
  Suns
- Other leisure activities available
  2.0
  Suns
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

1.3
Suns
- Friendliness and helpfulness
  1.0
  Suns
- Staff's knowledge of foreign language
  1.0
  Suns
- Reception, check-in & check-out
  2.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

not rated
- Variety of food and drinks
  not rated
- Quality of food and drinks
  not rated
- Atmosphere & furnishings
  not rated
- Overall cleanliness in the restaurant and in the dining areas
  not rated
Sport, entertainment & pool

2.5
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  1.0
  Suns
- Quality of the beach
  not rated
- Overall condition of the pool area
  4.0
  Suns
- Child care or playground
  not rated
Room

3.5
Suns
- Cleanliness & linen change
  3.0
  Suns
- size of the room
  3.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  4.0
  Suns
- size of the bathroom
  4.0
  Suns

Additional info concerning your hotel review BEST WESTERN Darwin Airport Gateway Motel

What type of room did you review?	Double room Standard with view Pool
Did the hotel meet the standards of its official catalogue description?	No details
Does the hotel deserve its official star rating?	Yes
How would you describe the value for money?	Adequate
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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