Hotel review BEST WESTERN Hotel Silberhorn

by Alexandra2011-12-013.08333333333



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From: Switzerland
Age: 31-35
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Skiing and winter sports
Recommendation: No
Average rating of this review: 3.7

Letdown in the hotel silberhorn *

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The hotel is advertised as a 4 star hotel. It is however and never four stars value. The furnishing is ancient and musty. In the bathroom you could hardly turn. In the closet a bathrobe is stored. If you take this down, a cargo dust comes with... Ugh! The front desk was rude. They told us, where the ski area is... To help with the luggage and no one came to ski. My only complaint was the dining like to convince. The service was very friendly and accommodating. A big plus is the location (about 20 meters from the train station km). Price-performance ratio was here at all. A renovation would be urgently necessary.

* This hotel review was originally written in German by Alexandra. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    2.0
    Suns

    • condition of the hotel
      1.0
      Suns
    • General cleanliness of the different areas
      3.0
      Suns
    • Family friendliness
      not rated
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    6.0
    Suns

    • Proximity to shopping areas
      6.0
      Suns
    • Transportation connection and available excursions
      6.0
      Suns
    • Restaurants & bars in the area
      6.0
      Suns
    • Other leisure activities available
      6.0
      Suns
    • Distance to the beach
      not rated
    • Distance to ski lift
      6.0
      Suns
  • Service
    open close
    2.5
    Suns

    • Friendliness and helpfulness
      1.0
      Suns
    • Staff's knowledge of foreign language
      4.0
      Suns
    • Reception, check-in & check-out
      4.0
      Suns
    • Competence (handling complaints)
      1.0
      Suns
  • Gastronomy
    open close
    4.5
    Suns

    • Variety of food and drinks
      5.0
      Suns
    • Quality of food and drinks
      5.0
      Suns
    • Atmosphere & furnishings
      3.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      5.0
      Suns
  • Sport, entertainment & pool
    open close
    4.0
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      4.0
      Suns
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      4.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    3.0
    Suns

    • Cleanliness & linen change
      5.0
      Suns
    • size of the room
      2.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      4.0
      Suns
    • size of the bathroom
      1.0
      Suns

Additional info concerning your hotel review BEST WESTERN Hotel Silberhorn

What type of room did you review? Double room Standard with view Garden
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Very poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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