BEST WESTERN PREMIER Grand Hotel Russischer Hof
Hotel review BEST WESTERN PREMIER Grand Hotel Russischer Hof
The review was read 512 times.
1 / 2 User (50%) finds this review helpful.
1 / 2 User (50%) finds this review helpful.
From: Germany
Age: 41-45
Travel time: in November 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 3.3
Age: 41-45
Travel time: in November 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 3.3
Outside Hui, inside yuck... *
Enlarge letters A A Downsize letters A APoor quality room than booked, dirty toilet, dirty sink, clogged with hair Ablüsse, complaint intersted the staff was not. Until 10:30 breakfast Sunday o'clock, but at 10:00 o'clock were the buffet and the tables cleared!
* This hotel review was originally written in German by Thomas. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter Gast,mit Verwunderung habe ich Ihre Bewertung zur Kenntnis genommen. Ich darf vorausschicken, dass ich grundsätzlich Bewertungen unserer Gäste als Anregung verstehe, seien sie nun positiv oder negativ.
Das uns Fehler im Alltag unterlaufen können, bestreite ich nicht. Ich bitte aber um Verständnis, dass mir Ihre Bewertung zielgerichtet erscheint und objektiver Kritik entbehrt. In unserem Hause gibt es weder minderwertige Zimmer noch schmutzige Toiletten und verstopfte Abflüsse.
Mit freundlichen Grüßen
Albert Voigts
General Manager
Additional info concerning your hotel review BEST WESTERN PREMIER Grand Hotel Russischer Hof
| What type of room did you review? | Double room Superior with view Courtyard |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
