Hotel review BEST WESTERN Plazahotel Stuttgart - Ditzingen

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by Helene2011-04-013.5
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From: Germany
Age: 19-25
Travel time: in April 11
I travelled as: Family
Children: 1
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 4.2

4 star? *

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The level of cleanliness in the hotel was good except for the fact that it is a four stars superior hotel is supposed to be.HCLFHLThe staff at the front desk was friendly & helpful.HCLFHLIn the breakfast room I found the staff rather reserved and lack of knowledge of the German language.HCLFHLWe were there for three days in the hotel and have stayed on the first morning very disappointed with the breakfast buffet.HCLFHLNo large selection, Fruit, dried on cold cuts, the milk tasted like water and warm, eggs, etc. cold.HCLFHLIn the evening you could unfortunately nothing to eat because the restaurant on the weekends. closed and only cooked to order.HCLFHLLast night I ordered a dish of fries for our son to 45 minutes I had to wait. The service said in two minutes ask the portion would be ready in the suffering of the chef would do much today.HCLFHLTo the rooms, we had a suite with the number 220, rooms are large, but very dark because the room was at the back and you are right on a hillside looks, so this is not a very nice view.HCLFHLThey are installed with everything you need, which I find very surprising for a four stars superior Hotel No mini bar, no shower gel nothing in the room, furniture is new & old rather mixed. You might think it is not yet ready.HCLFHLWhat we also very angry we had a coupon had e... and the addition of extra charge for a suite 30 Euro as was said to us by e-mail.HCLFHLToday we have the bill and 60 euro per night so had to pay 30 extra therefor we have the suite but was not mentioned per night it is.HCLFHLSo you need just made sure everything & save for prices were as said.HCLFHLHCLFHLGreat speech small sense.HCLFHLWe would recommend this hotel to anyone not even check-in there.HCLFHLthis hotel does not deserve four stars.HCLFHL

* This hotel review was originally written in German by Helene. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    4.3
    Suns

    • condition of the hotel
      4.0
      Suns
    • General cleanliness of the different areas
      5.0
      Suns
    • Family friendliness
      4.0
      Suns
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    5.0
    Suns

    • Proximity to shopping areas
      5.0
      Suns
    • Transportation connection and available excursions
      5.0
      Suns
    • Restaurants & bars in the area
      not rated
    • Other leisure activities available
      not rated
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    4.5
    Suns

    • Friendliness and helpfulness
      5.0
      Suns
    • Staff's knowledge of foreign language
      not rated
    • Reception, check-in & check-out
      4.0
      Suns
    • Competence (handling complaints)
      not rated
  • Gastronomy
    open close
    2.8
    Suns

    • Variety of food and drinks
      1.0
      Suns
    • Quality of food and drinks
      2.0
      Suns
    • Atmosphere & furnishings
      3.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      5.0
      Suns
  • Sport, entertainment & pool
    not rated

    • Leisure activities (sauna, tennis, entertainment, etc.)
      not rated
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      not rated
    • Child care or playground
      not rated
  • Room
    open close
    4.3
    Suns

    • Cleanliness & linen change
      6.0
      Suns
    • size of the room
      6.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      3.0
      Suns
    • size of the bathroom
      2.0
      Suns

Additional info concerning your hotel review BEST WESTERN Plazahotel Stuttgart - Ditzingen

What type of room did you review? Suite
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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