Paradise in hell

Hotel review Bungalows Sandy Cabanas

by Marc2011-02-013

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From: Holland
Age: 41-45
Travel time: in February 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Other stay
Recommendation: No
Average rating of this review: 3.6

Paradise in hell

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Well, it would be a very relaxed place, if there wasn't this mad owner! We had given our laundry on arrival but the next day when we collected it, it was partly still dirty and wet and it smelled really bad. We complained und told the owner that we wouldn't pay the full price. After a few minutes of arguing he got very angry. Suddenly he attacked me and started a fight. Two guys of his staff joined him and one of them even had a knife in his hand! Even though there were several guests witnessing the whole scene, they didn't care at all and continued to hit me. I don't know what's wrong with this guy but that's certainly not the way how to treat customers! My wife had to take me to a doctor. According to the police, he is well known as a very aggressive person and apparently, this hasn't been the first time he got in trouble with locals or tourists. For me it was "Paradise in Hell"!

Hotel review in categories

Hotel in general

4.0
Suns
- condition of the hotel
  4.0
  Suns
- General cleanliness of the different areas
  4.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

4.0
Suns
- Proximity to shopping areas
  not rated
- Transportation connection and available excursions
  not rated
- Restaurants & bars in the area
  not rated
- Other leisure activities available
  4.0
  Suns
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

1.5
Suns
- Friendliness and helpfulness
  1.0
  Suns
- Staff's knowledge of foreign language
  1.0
  Suns
- Reception, check-in & check-out
  3.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

4.0
Suns
- Variety of food and drinks
  4.0
  Suns
- Quality of food and drinks
  4.0
  Suns
- Atmosphere & furnishings
  not rated
- Overall cleanliness in the restaurant and in the dining areas
  not rated
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

4.3
Suns
- Cleanliness & linen change
  not rated
- size of the room
  5.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  4.0
  Suns
- size of the bathroom
  4.0
  Suns

Additional info concerning your hotel review Bungalows Sandy Cabanas

What type of room did you review?	Double room Standard with view Garden
Did the hotel meet the standards of its official catalogue description?	No details
Does the hotel deserve its official star rating?	No details
How would you describe the value for money?	Very poor
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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