Carlton-Europe Hotel
Hotel review Carlton-Europe Hotel
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Age: 41-45
Travel time: in September 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Other stay
Recommendation: Yes
Average rating of this review: 5.2
Nice hotel in a good location! *
Enlarge letters A A Downsize letters A AWe had two nights in this hotel-for Jungfrau marathon September 2011. At our arrival the room we could unfortunately only in the early afternoon. Check-in worked great, forms were completed, had to check and sign. Staff at the front desk were very nice and friendly. Room: large enough for two people, nicely furnished and clean, tv, kettle, tea, coffee are all available in the room. Bathroom: In my opinion a bit small and little storage space. Hair dryer and soap were available, the towels were changed daily. We had booked breakfast, for the marathon participant available from six o'clock breakfast with plenty of carbohydrates, which we really loved the breakfast buffet everything else except rolls (which for me personally is something missing) available. Why however differences among the guests to be made is not entirely clear to me. Some guests were with coffee, tea etc. served by the staff-we had both days self-service, although the staff is not gestresst. It's a pity you had the impression, that some guests are worth more
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Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)not rated
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter Gast,vielen Dank für die freundliche Bewertung unseres Hauses. Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt im Carlton-Europe Hotel hatten und Ihnen sowohl unsere Zimmer, wie auch unsere Dienstleistungen zugesagt haben.
Wir möchten unser Bedauern darüber ausdrücken, dass Sie beim Kaffeeservice den Eindrück hatten wir würden, was unsere Gäste anbelangt, mit zweierlei Mass messen. Wir können Ihnen versichern, dass wir alle unsere Gäste in gleichem Umfang schätzen und dass wir versuchen jedem Gast unsere volle Aufmerksamkeit zukommen zu lassen.
Wir würden uns sehr freuen, wenn Sie uns bei einem weiteren Besuch die Möglichkeit geben würden, Ihren Eindruck in diesem Punkt zu widerlegen.
Ihr Carlton-Europe Team
Additional info concerning your hotel review Carlton-Europe Hotel
| What type of room did you review? | Double room Standard with view Street |
| Did the hotel meet the standards of its official catalogue description? | No details |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | No details |
