Hotel review City Guesthouse Pension Berlin

Profile picture melaniemelchert
by Melanie2012-01-014
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Member since 6/18/10
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The review was read 424 times.
From: Germany
Age: 26-30
Travel time: in January 12
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 4.8

good value for money with drawbacks *

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The service was always very nice and with typical Berlin snout. We stayed with the young woman at the front deskthe breakfast cafe a lot laughed and US heartfelt included felt ☺ With technology was lacking it somewhat (generally no choice card Payment possible, Expression of the Bill was, when we paid cash have, not possible, but could the bill later quick pick-up).
the front desk is situated at the café, from 20 o'clock will smoking. These fell us at the arrival in the evening negatively in the breakfast on next morning was however no unpleasant odor to feel.
the furnishings the room is good, however was our room very small. You had to relax in the bed absolutely pass, on the other Side the way to the rooms you will find a nice Backyard. Nice was the small terrace in the backyard, the belonged to the room.

our in short: the guest house seemed informal but a bit 'semiprofessional' the standard is not large Chains( for example motel one) to comparisons. If that doesn't bother you, get for a reasonable price a nice night option breakfast and becomes acquainted with besides a few typical Berlin know!

* This hotel review was originally written in German by Melanie. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    4.3
    Suns

    • condition of the hotel
      5.0
      Suns
    • General cleanliness of the different areas
      5.0
      Suns
    • Family friendliness
      4.0
      Suns
    • Disabled-friendly
      3.0
      Suns
  • Location and surroundings
    open close
    6.0
    Suns

    • Proximity to shopping areas
      6.0
      Suns
    • Transportation connection and available excursions
      6.0
      Suns
    • Restaurants & bars in the area
      6.0
      Suns
    • Other leisure activities available
      6.0
      Suns
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    5.5
    Suns

    • Friendliness and helpfulness
      6.0
      Suns
    • Staff's knowledge of foreign language
      not rated
    • Reception, check-in & check-out
      5.0
      Suns
    • Competence (handling complaints)
      not rated
  • Gastronomy
    open close
    4.3
    Suns

    • Variety of food and drinks
      4.0
      Suns
    • Quality of food and drinks
      4.0
      Suns
    • Atmosphere & furnishings
      4.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      5.0
      Suns
  • Sport, entertainment & pool
    not rated

    • Leisure activities (sauna, tennis, entertainment, etc.)
      not rated
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      not rated
    • Child care or playground
      not rated
  • Room
    open close
    3.8
    Suns

    • Cleanliness & linen change
      5.0
      Suns
    • size of the room
      3.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      4.0
      Suns
    • size of the bathroom
      3.0
      Suns

Hotelier's comment

Liebe Melanie,

vielen lieben Dank für Ihren Kommentar. Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat.
Zu Ihren Anmerkungen bzgl. Zahlungsmöglichkeiten möchte ich kurz Stellung nehmen:
Wir bieten unseren Gästen zur Zahlung Ihrer Rechnung die Möglichkeit vor Ort bei Anreise oder per Banküberweisung an. Bei einer Kreditkartenzahlung fallen relativ, hohe Gebühren an. Die meisten Hotels geben diese Gebühren an den Gast weiter, in dem Sie den Zimmerpreis entsprechend erhöhen. Das möchten wir im Sinne unserer Gäste vermeiden.

Unser Drucker funktionierte am Abreisetag. Leider war unsere neue Kollegin noch nicht in den Wechsel der Druckerpatrone eingewiesen worden, da haben wir jetzt nachgeholt. Ihre Rechnung haben wir Ihnen per Email am gleichen Tag nachgesandt

Wir möchten uns in jedem Fall von Billigketten und Massenunterkünften unterscheiden. Bei uns erleben Sie keine böse Überraschung. Kosten wie Parkplatzgebühren oder WLAN sind in unseren Zimmerpreisen inklusive, gleiches gilt für täglich frische Handtücher auf Wunsch. Ein Frühstücksbuffet für 5,50 Euro ist ein fairer Preis. Auch finden Sie bei Motel One auf Ihrem Zimmer weder eine Kaffeemaschine noch eine Minibar.

Wir freuen uns auf Ihren nächsten Besuch!
Ihr Team des City Guesthouse Pension Berlin!

Mit freundlichen Grüßen
Torsten Spies
Inhaber

Additional info concerning your hotel review City Guesthouse Pension Berlin

What type of room did you review? Double room with view Courtyard
Did the hotel meet the standards of its official catalogue description? Yes
Does the hotel deserve its official star rating? Yes
How would you describe the value for money? Generally good
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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