Hotel review Clubhotel RIU Buena Vista

by Simone2011-12-014.08333333333



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From: Germany
Age: 26-30
Travel time: in December 11
I travelled as: Family
Children: 1
Duration: 1 week
Type of trip: Other stay
Recommendation: Yes
Average rating of this review: 4.9

Good hotel, but bad location *

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We are a young family and the hotel was very good, but I can honestly say that I was disappointed with the location! We are a small family but still perky! In the place where the hotel is nothing los! So we had to always with the hotel bus service to Playa de las Americas, this is a little more complicated with a toddler! The staff was super friendly and helpful! The rooms are also big and spacious! We once had to change our sheets because our son had spit, where we had to then determine leftovers from the last guest still to find, urine and blood! We complained this immediately and the room cleaning lady came immediately and it has removed! In this a four-star hotel in my opinion not happen! Otherwise I can really recommend this hotel! The food was always good but, as in every hotel there was repeated sometime!

* This hotel review was originally written in German by Simone. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    5.3
    Suns

    • condition of the hotel
      5.0
      Suns
    • General cleanliness of the different areas
      5.0
      Suns
    • Family friendliness
      6.0
      Suns
    • Disabled-friendly
      5.0
      Suns
  • Location and surroundings
    open close
    2.5
    Suns

    • Proximity to shopping areas
      1.0
      Suns
    • Transportation connection and available excursions
      5.0
      Suns
    • Restaurants & bars in the area
      1.0
      Suns
    • Other leisure activities available
      3.0
      Suns
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    6.0
    Suns

    • Friendliness and helpfulness
      6.0
      Suns
    • Staff's knowledge of foreign language
      6.0
      Suns
    • Reception, check-in & check-out
      6.0
      Suns
    • Competence (handling complaints)
      6.0
      Suns
  • Gastronomy
    open close
    4.8
    Suns

    • Variety of food and drinks
      5.0
      Suns
    • Quality of food and drinks
      4.0
      Suns
    • Atmosphere & furnishings
      4.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      6.0
      Suns
  • Sport, entertainment & pool
    open close
    5.5
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      5.0
      Suns
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      6.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    5.5
    Suns

    • Cleanliness & linen change
      5.0
      Suns
    • size of the room
      6.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      5.0
      Suns
    • size of the bathroom
      6.0
      Suns

Additional info concerning your hotel review Clubhotel RIU Buena Vista

What type of room did you review? Family room Standard with view Sea/lake
Did the hotel meet the standards of its official catalogue description? Yes
Does the hotel deserve its official star rating? Yes
How would you describe the value for money? Generally good
Which tour operator did you travel with? TUI

Was the review helpful for you? Yes No


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