Hotel review Costa Adeje Gran Hotel

by Sandra2011-11-013.58333333333



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From: Germany
Age: 31-35
Travel time: in November 11
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 4.3

We would definitely recommend this hotel not again *

Enlarge letters A A Downsize letters A A

We are extremely disappointed with the hotel. The transfer took about 20 minutes from the airport. We had all-inclusive and so what we have never experienced. It was in the all-inclusive complimentary beer, water, coke, Fanta all the cocktails cost extra I have never experienced that before. The food was really not up to scratch. In the morning there was English breakfast baked beans in tomato sauce GEK vegetables fries the scrambled eggs came out of the prepackage liquid. Even the milk was diluted with Waase. At noon there were fresh fish and meat but we had nine days on fish set as the meat was cooked too long and hard and greasy. In the evening there were leftovers from lunch also something else in between. So for a five star hotel absolutely not justified. We are no gourmets, but we stayed in a 4 * hotel important better eaten. The staff is always friendly. The way to the beach was much too far away about 25 minutes only downhill absolutely not suitable for wheelchair users. The Animatimaton constantly in the evening everything was horrible a photographer in the dining room of the photos and then the next morning sold as well as in the evenings in the entertainment. Unfortunately there were mainly English because I personally thought it was a shame. In the morning were the beach chairs were reserved but then the team collected again. You get a pool towel per person which you could change every day. We had one for one hour the tennis court reserved but when we entered the us everything from my face like molds and for 5 * looked like in a two star hotel terrible. The rooms were large nothing against fuss but the mattresses completely through-convenient so that you could feel every single spring (backache guaranteed) we would definitely recommend this hotel because of the bad food (bland knochenhart) and the path to the beach not book again because we think that the hotel deserved five star except for the friendliness of the staff

* This hotel review was originally written in German by Sandra. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    5.3
    Suns

    • condition of the hotel
      5.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      6.0
      Suns
    • Disabled-friendly
      6.0
      Suns
  • Location and surroundings
    open close
    4.6
    Suns

    • Proximity to shopping areas
      6.0
      Suns
    • Transportation connection and available excursions
      6.0
      Suns
    • Restaurants & bars in the area
      4.0
      Suns
    • Other leisure activities available
      5.0
      Suns
    • Distance to the beach
      2.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    4.7
    Suns

    • Friendliness and helpfulness
      6.0
      Suns
    • Staff's knowledge of foreign language
      4.0
      Suns
    • Reception, check-in & check-out
      4.0
      Suns
    • Competence (handling complaints)
      not rated
  • Gastronomy
    open close
    3.0
    Suns

    • Variety of food and drinks
      2.0
      Suns
    • Quality of food and drinks
      2.0
      Suns
    • Atmosphere & furnishings
      4.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      4.0
      Suns
  • Sport, entertainment & pool
    open close
    4.0
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      5.0
      Suns
    • Quality of the beach
      2.0
      Suns
    • Overall condition of the pool area
      5.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    4.0
    Suns

    • Cleanliness & linen change
      3.0
      Suns
    • size of the room
      5.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      4.0
      Suns
    • size of the bathroom
      4.0
      Suns

Additional info concerning your hotel review Costa Adeje Gran Hotel

What type of room did you review? Double room Special offer with view Rural landscape
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? Bucher Reisen

Was the review helpful for you? Yes No


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