Hotel review Derag Livinghotel Prinzessin Elisabeth

Profile picture heiko-gold
by Heiko2011-12-013.33333333333
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Member since 3/23/10
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The review was read 409 times.
From: Germany
Age: 31-35
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 4

Hotel for the rich and famous? Oh well... *

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First we called for parking reservation. We were told, that was not a problem and reservation is not necessary. When we arrived there was no parking in the underground car park available and we should look for somewhere a on our own. Then after some time we arrived in the hotel rooms. Unfortunately the tv remote was not detectable. Also when I complained the next morning, was still not in the room. The breakfast buffet was a four-star hotel in the swells Munich very poor and wasn't't refilled. Otherwise, enough for a city break.

* This hotel review was originally written in German by Heiko. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    4.5
    Suns

    • condition of the hotel
      4.0
      Suns
    • General cleanliness of the different areas
      5.0
      Suns
    • Family friendliness
      not rated
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    4.8
    Suns

    • Proximity to shopping areas
      5.0
      Suns
    • Transportation connection and available excursions
      5.0
      Suns
    • Restaurants & bars in the area
      5.0
      Suns
    • Other leisure activities available
      4.0
      Suns
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    3.3
    Suns

    • Friendliness and helpfulness
      3.0
      Suns
    • Staff's knowledge of foreign language
      not rated
    • Reception, check-in & check-out
      5.0
      Suns
    • Competence (handling complaints)
      2.0
      Suns
  • Gastronomy
    open close
    3.3
    Suns

    • Variety of food and drinks
      1.0
      Suns
    • Quality of food and drinks
      4.0
      Suns
    • Atmosphere & furnishings
      4.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      4.0
      Suns
  • Sport, entertainment & pool
    not rated

    • Leisure activities (sauna, tennis, entertainment, etc.)
      not rated
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      not rated
    • Child care or playground
      not rated
  • Room
    open close
    4.3
    Suns

    • Cleanliness & linen change
      4.0
      Suns
    • size of the room
      5.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      4.0
      Suns
    • size of the bathroom
      4.0
      Suns

Hotelier's comment

Liebe Gäste,

wohlgefühlt aber nicht überzeugt... ist nicht unser Anspruch. Entschuldigen Sie bitte, dass wir anscheinend ein paar Stolpersteine in unser Kommunikation vor Anreise hatten. Unsere Tiefgaragenstellplätze gehören zu einer öffentlichen Garage, und können gar nicht reserviert werden. Dies hätte man natürlich mitteilen müssen.
Wir möchten Ihnen etwas versprechen... Wir können besser. Dafür können uns beim Wort nehmen.

Wir würden uns auf ein Wiedersehen freuen

Mit gastfreundlichem Gruß vom Derag Livinghotel Prinzessin Elisabeth

Ole Kloth
Direktor

Additional info concerning your hotel review Derag Livinghotel Prinzessin Elisabeth

What type of room did you review? Double room Standard with view Street
Did the hotel meet the standards of its official catalogue description? Yes
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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