Dorint Hotel Pallas Wiesbaden
Hotel review Dorint Hotel Pallas Wiesbaden
The review was read 1294 times.
1 / 1 User (100%) finds this review helpful.
1 / 1 User (100%) finds this review helpful.
From: Germany
Age: 26-30
Travel time: in April 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: No
Average rating of this review: 2.9
Age: 26-30
Travel time: in April 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: No
Average rating of this review: 2.9
Unfriendly, almost impudent staff. *
Enlarge letters A A Downsize letters A AExtremely unfriendly, with problems of sufficient staff (both at the reception as also in the restaurant). Room and food were OK, not more not less and. The price for a day parking garage ridiculous 26 Euro.
* This hotel review was originally written in German by Heiko. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendly
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Lieber Heiko,wir bedauern außerordentlich, Sie verärgert und Ihnen einen schlechten Service gegeben zu haben, so daß Sie nur bedingt wieder das Dorint Pallas Wiesbaden buchen wollen. Vorab möchten wir uns aufrichtig bei Ihnen für diese Fehlleistungen entschuldigen. Ihr Urteil trifft uns sehr; steht doch das Dorint Pallas Wiesbaden für Dienstleisung, Qualität und Kundenorientierung.
Ihre berechtigte Kritik hilft uns sehr, solche Reklamationen in Zukunft auszuschließen, damit unsere Gäste eben gerade immer gerne zu uns kommen.
Danke, daß Sie sich hierfür Zeit genommen haben.
Wir haben über die Mängel ausführlich gesprochen und entsprechende Maßnahmen eingeleitet.
Wir möchten Sie an dieser Stelle bitten, uns bei Ihrem nächsten Besuch in Wiesbaden wieder zu buchen, damit wir Ihnen genau das Gegenteil beweisen können.
Ihr Team aus dem Dorint Pallas Wiesbaden
Additional info concerning your hotel review Dorint Hotel Pallas Wiesbaden
| What type of room did you review? | Double room Standard with view Courtyard |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
