Never again

Hotel review Dorint Parkhotel Mönchengladbach

by Norbert2011-10-012.5
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Member since 3/11/10
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The review was read 560 times.

From: Germany
Age: 61-65
Travel time: in October 11
I travelled as: Solo/single
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: No
Average rating of this review: 3

Never again *

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Be careful, there are rooms without Wi-Fi, Internet access and the cell phone worked for lack of signal strength was not. The price is the same as in the other rooms, there was no difference. The front desk staff was delayed, and lied to. The staff was known, that my room had no Internet worked and there were no cell phone reception. Absolutely no is my recommendation, this hotel should be avoided, since no creative solution was offered my problem.

* This hotel review was originally written in German by Norbert. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

3.5
Suns
- condition of the hotel
  3.0
  Suns
- General cleanliness of the different areas
  4.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

3.5
Suns
- Proximity to shopping areas
  not rated
- Transportation connection and available excursions
  4.0
  Suns
- Restaurants & bars in the area
  3.0
  Suns
- Other leisure activities available
  not rated
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

1.0
Suns
- Friendliness and helpfulness
  1.0
  Suns
- Staff's knowledge of foreign language
  not rated
- Reception, check-in & check-out
  1.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

3.3
Suns
- Variety of food and drinks
  2.0
  Suns
- Quality of food and drinks
  4.0
  Suns
- Atmosphere & furnishings
  3.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  4.0
  Suns
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

3.8
Suns
- Cleanliness & linen change
  4.0
  Suns
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  2.0
  Suns
- size of the bathroom
  5.0
  Suns

Hotelier's comment

Lieber Nobert,

vielen Dank dass Sie sich die Zeit genommen haben, unser Hotel bei Holidaycheck zu bewerten. Die Beurteilungen unserer Gäste sind für unsere tägliche Arbeit sehr wichtig.

Für die entstandenen Unannehmlichkeiten während Ihres Aufenthalts möchten wir uns entschuldigen.

Natürlich haben wir die Anmerkungen zur Internet- sowie Handy-Verbindung gelesen und müssen Ihnen leider zustimmen. Wir arbeiten bereits mit Hochdruck an einer Verbesserung der Internetverbindung für das ganze Haus. Leider steht noch kein genaues Datum fest, aber wir sind zuversichtlich, dieses Problem in naher Zukunft zu beheben.

Wir würden uns sehr freuen Sie wieder als Gast in unserem Haus begrüßen zu dürfen um sie auch einmal vom Gegenteil überzeugen zu können.

Mit freundlichen Grüßen
Das Team vom Dorint Parkhotel Mönchengladbach

Additional info concerning your hotel review Dorint Parkhotel Mönchengladbach

What type of room did you review?	Junior Suite Best price with view Rural landscape
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Very poor
Which tour operator did you travel with?	No details