Dream Gran Castillo Resort
Hotel review Dream Gran Castillo Resort
The review was read 1239 times.
2 von 3 User (67%) finden diese Bewertung hilfreich.
2 von 3 User (67%) finden diese Bewertung hilfreich.
From: Germany
Age: 46-50
Travel time: in October 11
I travelled as: Couple
Children: none
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 4.6
Age: 46-50
Travel time: in October 11
I travelled as: Couple
Children: none
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 4.6
Five star is questionable! *
Enlarge letters A A Downsize letters A AFor a five stars hotel we would have expected a little better. The service in the gastronomy was bad. Every evening the same food. No Variation. Long waits at the grill. Unclean plates, cutlery,... The towels were more often torn apart. The balcony furniture was loose in its components. The room staff was very friendly and the room very clean. Also the complex itself was very attractive. The beach is about 15 (papagayo) until 20 minutes away. You have to be able to walk well. I would not go back.
* This hotel review was originally written in German by Ingrid. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beach
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Dream Gran Castillo Resort
| What type of room did you review? | Double room Superior with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | Thomas Cook |
