Good location, poor service

archived Hotel review Executive Hotel

by Gerti2009-07-012.25
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Member since 7/7/09
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The review was read 221 times.

From: Austria
Age: 26-30
Travel time: in July 09
I travelled as: Family
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 2.7

Good location, poor service *

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When we arrived at the room we had to say, that the descriptions/pictures on the Internet was not really (very small) is. There was only 1 towel for two people available. The cleanliness of the room and the bathroom left a lot to be desired (dust everywhere, at the barefoot walk black feet).
The staff at the front desk were friendly. In the breakfast area the staff was very rude, you had to get cutlery and plates itself. On the second day we were also witnessing a loud dispute the waiters at the buffet.
The location of the hotel is good, bus station (with connections to the main station) is only about five minutes away. Otherwise I can not recommend this hotel.

* This hotel review was originally written in German by Gerti. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

2.3
Suns
- condition of the hotel
  3.0
  Suns
- General cleanliness of the different areas
  1.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  3.0
  Suns
Location and surroundings

4.3
Suns
- Proximity to shopping areas
  5.0
  Suns
- Transportation connection and available excursions
  5.0
  Suns
- Restaurants & bars in the area
  3.0
  Suns
- Other leisure activities available
  not rated
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

3.0
Suns
- Friendliness and helpfulness
  2.0
  Suns
- Staff's knowledge of foreign language
  not rated
- Reception, check-in & check-out
  4.0
  Suns
- Competence (handling complaints)
  not rated
Gastronomy

2.3
Suns
- Variety of food and drinks
  2.0
  Suns
- Quality of food and drinks
  4.0
  Suns
- Atmosphere & furnishings
  2.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  1.0
  Suns
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

1.5
Suns
- Cleanliness & linen change
  1.0
  Suns
- size of the room
  1.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  1.0
  Suns
- size of the bathroom
  3.0
  Suns

Additional info concerning your hotel review Executive Hotel

What type of room did you review?	Double room Standard
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Very poor
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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