Fairmont Hotel Vier Jahreszeiten
Hotel review Fairmont Hotel Vier Jahreszeiten
Age: 56-60
Travel time: in December 11
I travelled as: Family
Children: 1
Duration: 3-5 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 5.7
A luxury hotel *
Enlarge letters A A Downsize letters A AIt is a luxury hotel, no question. Perfectly trained staff. Extremely many things from the decor to the equipment paid attention to the smallest detail. There were three of us. For our 14 year old daughter, we had a luxury single room, we had luxury double room with view of the Alster. So nice the room was, only a sink is too little. Bidet was missing. Should be included in the price. The room according to the list of costs 600, per-. Night. Unfortunately, there is no room for the laundry. A large closet space, unfortunately only three drawers for clothes. This is for more than three days to two persons. After complaining we were offered a free upgrade to a junior suite. Remarkable. We wanted to then but not stay all together pack. The counter space in the bathroom is not enough. Mini bar was unfortunately not alcoholic drinks filled. The room is a little noisy, if next door bell was rung, we walked out the door. The massive criticism. We are around 11:00 arrived at the hotel. The rooms were not yet ready. Okay. You can't ask for 11:00. But if you already know, that the customer the rooms also, the housekeeping could choose. Around 14,10 the double room was ready. Only after a massive demand was to complete the single 15:00. It goes much better.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter Gast,herzlichen Dank fuer Ihren Besuch im Fairmont Hotel Vier Jahreszeiten sowie Ihre sehr gute Bewertungen und Kommentare auf Holidaycheck. Wir danken Ihnen sehr, dass Sie sich die Zeit genommen haben, uns Ihre Eindruecke mitzuteilen.
In unserem Hotel bieten wir verschiedene Zimmer- und Suitekategorien in unterschiedlichen Groessen an. Dabei sind ebenfalls Zimmer und Suiten mit Bidet sowie Doppelwaschbecken buchbar. Gern zeigen wir Ihnen die unterschiedlichen Moeglichkeiten bei Ihrem naechsten Besuch.
Wir bedauern sehr, dass bei Ihrer Anreise 11:oo Uhr die Zimmer noch nicht bezugsfertig waren und sind Ihnen sehr dankbar fuer diesen Hinweis. So koennen wir durch Ihre Hilfe unseren Service weiter verbessern.
Gern sind wir Ihr Gastgeber in Hamburg und freuen uns auf Ihre naechsten Besuche.
Mit freundlichen Gruessen
Fairmont Hotel Vier Jahreszeiten Hamburg
Raimund Schied
Stellv. Direktor
Additional info concerning your hotel review Fairmont Hotel Vier Jahreszeiten
| What type of room did you review? | Double room Deluxe with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | Alltours |
