Falkensteiner Hotel & Asia Spa Leoben
Hotel review Falkensteiner Hotel & Asia Spa Leoben
Age: 46-50
Travel time: in October 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 2.7
worst Falkensteiner! *
Enlarge letters A A Downsize letters A AWe have stayed at many falkensteiner hotel, and were always very satisfied. But what we saw here really takes the biscuit '. The lady who checked us in made up (don't know-the largest among women with long dark hair and glasses-very strong) was so rude, you had the impression that it wants to be rid of us again, very researchers dealing with guests, no information about the hotel or ate things. So incompetent and unfriendly person a I have never met. Arrived at the room was our heater and we had to once again on the rude girl at the front desk. You promised us someone would come and address. When we then the night after the swim back to the room it was always freezing in the room, so we went back to the front desk where we are friendly and accommodating by another receptionist (long blond hair, I believe called Friday b.) received. After we explained the situation, apologized very much and he gave us a different room, a very, very nice suite. The ladies in the restaurant are very nice and accommodating. Only one from time to time the feeling that this total to be revised. There is a lack of staff. The breakfast buffet is a joke for a four-star hotel. Stacked sausage and cheese. We are in a supermarket? As we with the F&B manager Duste talked about us, which I found very unfair because we certainly ten years older than this. On the day of check out all went smoothly and quickly Friday R. I would like to thank the two ladies very much thank you stay but added to the positive could call. The management of the hotel rate I only: please make sure better what the guests' let go '! We and the other guests would thank you very much.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Falkensteiner Hotel & Asia Spa Leoben
| What type of room did you review? | Junior Suite Deluxe with view Garden |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
