Falkensteiner Hotel & Spa Carinzia
Hotel review Falkensteiner Hotel & Spa Carinzia
The review was read 889 times.
0 von 1 User (0%) finden diese Bewertung hilfreich.
0 von 1 User (0%) finden diese Bewertung hilfreich.
From: Austria
Age: 26-30
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 3.4
Age: 26-30
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 3.4
no four stars value *
Enlarge letters A A Downsize letters A AThe name is apparently not falkensteiner for quality. The staff in the restaurant was everything else than friendly! The breakfast plates were not yet abegräumt coffee served! The dinner was very tasteless and simple... Wellness offer is very good. Cleanliness in the rooms left a lot to be desired... Conclusion: this hotel simply has no four stars deserved!
* This hotel review was originally written in German by Lisa. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundingsnot rated
- Proximity to shopping areasnot rated
- Transportation connection and available excursionsnot rated
- Restaurants & bars in the areanot rated
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrte Frau Lisa,wir bedanken uns recht herzlich für Ihr E-mail und dass Sie sich die Zeit genommen haben, Ihren Unmut bezüglich Ihres Aufenthaltes im Carinzia kund zu tun. Schade finde wir es allerdings, dass wir Sie nicht ganz zufrieden stellen konnten.
Ihre konstruktive Kritik lassen wir sehr gerne in unsere Standards zur ständigen Qualitätsverbesserung einfließen. Unser ganzer Ehrgeiz liegt darin, zufriedene Gäste bei uns zu beherbergen. Viele bestätigen uns das gerne und immer wieder. Offenbar erreichen wir nicht alle Gäste mit den uns gesteckten Zielen würden uns aber dennoch freuen, Sie wieder einmal im Carinzia begrüßen zu dürfen.
Mit freundlichen Grüßen
Marco Gallozzi
Resident Manager
Additional info concerning your hotel review Falkensteiner Hotel & Spa Carinzia
| What type of room did you review? | Double room Deluxe with view Street |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
