Festival Riviera Resort
archived Hotel review Festival Riviera Resort
by Manfred2010-02-012.91666666667
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Member since 1/11/10
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The review was read 1190 times.
4 von 18 User (22%) finden diese Bewertung hilfreich.
4 von 18 User (22%) finden diese Bewertung hilfreich.
From: Austria
Age: 56-60
Travel time: in February 10
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.5
Age: 56-60
Travel time: in February 10
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.5
Proof of booking provided
Never again in this hotel *
Enlarge letters A A Downsize letters A ANo German at the reception, after complaints were not taken into consideration. Sea view from the side was of the mountains of plastic bottles of building nebananliegenden, but looked a bit from the sea. Water in the bathroom didn't drain (gradient from the gully Road, instead of out), broken lighting was not on. Very many Russian guests, the other guests had no consideration, since the doors were slammed all night to, to continuous sleep was never to think.
A and very noisy Hotel. Entertainers were friendly.
On written prohibitions and provisions should make the hotel better, because, a few guests and it was not, (especially Kleidervorschrift).
Steps to the ocean crowded seaweed, slipping.
Suite hasty opinion in an interview with other German speaking guests, never again, not worth two stars.
* This hotel review was originally written in German by Manfred. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areasnot rated
- Transportation connection and available excursionsnot rated
- Restaurants & bars in the areanot rated
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Lieber Gast,Es tut uns wirklich leid, dass Sie diese Erfahrung in unserem Hotel gemacht haben, jedoch sind sehr viele deutschen Gaeste zufrieden mit unserem Hotel.
In Bezug auf deutsch sprechen: wir bieten unseren Angestellten deutsch Sprachunterricht an.
Das sind neben unseren deutsch sprachigen Mitarbeitern, die Managerin der Gaestebetreuung, der Front Office Manager, der Supervisor der Rezeption, der Schiftleiter der Rezeption und zusaetzlich der Reiseleiter der Thomas Cook AG.
Wir organisieren einmal im Monat einen Umwelttag fuer Sauberkeit in der Umgebung, die Reste gehoeren jedoch nicht zu unserem Hotel.
Ueber den Mangel im Badezimmer: unsere Instanthaltung behebt regelmaesige Maengel innerhalb von 20 Minuten, im Falle eines Mangels von entscheidender Bedeutung, wird das Zimmer gewechselt.
Wir haben zu keiner Zeit einen Wartungsauftrag Ihrer seits bekommen.
In Bezug auf die lauten russischen Gaeste: das ist ihre Natur, und selbst in diesem Fall kann das keiner aendern.
Wir haben Gaeste kontaktiert, die im selben Korridor gewohnt haben und sie um Ruhe gebeten.
Der Anteil der russischen Gaeste liegt bei 30-35 % in unserem Hotel, genauso wie der Anteil underer Gaeste aus Osteuropa und Westeuropa.
Wegen den Stufen ins Meer: fuer die Sicherheit unserer Gaeste haben wir 3 grosse Schilder in 5 verschiedenen Sprachen angebracht, die darauf hinweisen, dass man das Meer nur an den gekennzeichneten Eingaengen betreten soll, da es dort nicht glatt ist.
Vielen Dank fuer Ihren Besuch in unserem Hotel und wir freuen uns darauf, Sie wieder in unserem Hotel Willkommen zu heissen.
Das Managment
Additional info concerning your hotel review Festival Riviera Resort
| What type of room did you review? | Double room Standard with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | Bucher Reisen |
