Festival Riviera Resort
archived Hotel review Festival Riviera Resort
18 von 24 User (75%) finden diese Bewertung hilfreich.
Age: 31-35
Travel time: in September 09
I travelled as: Couple
Children: none
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 2.5
New hotel, I don't think so, no star rating and service *
Enlarge letters A A Downsize letters A AI agree with previous reviewer, have to say the everything I read also zutrift. The hotel has also receive no stars and not deserve. 80 % or more only Russians. Bad reception, check-in partly until 2PM. 00 hours, soiled room with hair and leftovers from the previous tourist. Bathrooms are in a bad state, the showers are not enough water drains the entire bathroom is under water. Elevators are dated and clearly older than a year. Furthermore, they sometimes overburdened from 4 people. Tables in the lobby will not in weight. edges of the pool will not cleaned very much outdated, sun loungers where guests can read the material totally dirty, handtowels are a bit small and ceilings only half the chairs. At the dining room and the food you had to wait in line. Food very monotonous, basically always the same, just prepared differently. Some of the waiting staff unfriendly. Food and Beverage all self service. Outside the dining room and the bar there were only plastic cups on a short with cold water rinsed afterwards. The beach is shallow hard plates sand, to the sea gelankt you only about high assigned steps. For swimming in the sea had to walk circa 60 meters above old corals and rock walk. And much more ... The area and the hotel were really nicely done, if the cleanliness, and the service was right. I would now say that I have stayed in several other hotels in Egypt was how the service and the condition can be ...
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendly
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playground
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Dear M. Melanie, Thank you very much for posting your comments which are taken already into consideration.We went through your comments in order to eliminate it for improvement and we are very sorry for any inconvenience which had been caused during your holiday.
We would like to clarify the following in order to make a correct look for the reviewers:
• Concerning your comment about the reception, we checked the check in time which was very early at 09:00 am, the international check in time at 14:00 Clock, so we don’t understand why you give bad comment about the reception.
• Concerning that 80% of the guests are Russian, we are working with 15 nationalities in the hotel and there is very high demand from the Russian market to our hotel, we have 920 rooms and we cannot sale the hotel only for specific nationalities otherwise the hotel could be empty.
• Concerning your comment about the bad cleaning in the room, we did not receive from your good self any comment about the cleaning in the room to take immediate action during your stay in the hotel.
• The elevators are new “ one year old” and we do daily maintenance and cleaning and it is in very good condition, we don’t know what you mean with old elevators .
• Concerning the swimming pools edges, the swimming pools are cleaned daily in the night shift and checked daily by the hotel management including the GM to be sure from the cleaning standard.
• Beach is not natural, you are right but all the beach is covered by fine sand to be suitable for the guests use and we created safety ways for the guests to reach the deep water, the beach staff clean this ways daily from any rubbish could come from the open sea.
• Queuing for dinner is occurring in the beginning of the buffet in each meal as most of the guests like to eat early but we cannot accommodate the 900 guests in the same time in the restaurant and that’s why the restaurant is opened for minimum 3 hours, plus we offer a la carte dinner once per week for all clients in order to evacuate the dining room as much as we can.
• Concerning the staff in the main restaurant, we apologize for the unfriendly behavior for the staff and more supervision and training started to cover your comment.
• Concerning the washing cups under the tap water, all the hotel outlets are supplied with glass washer machine but the staff should clean the cups first from the sand as the guests leave it on the beach or in the gardens before putting them in the machine.
• Concerning the corals, it is out of our hands as the corals was dead before we open the hotel but we created safety way to reach the deep water and the live corals to the guests to enjoy.
• Other comments could be eliminated on spot if it was reported to our guest relation, or even to kind of manager, that’s why we are here!
Thank you very much once more for taking the time to post your comments which helped us a lot to improve our self.
Management
Additional info concerning your hotel review Festival Riviera Resort
| What type of room did you review? | No details |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No details |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | Bucher Reisen |
