archived Hotel review Gloria Serenity Resort

by Mario2009-08-013.33333333333



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The review was read 2550 times.
23 von 38 User (61%) finden diese Bewertung hilfreich.
From: Switzerland
Age: 36-40
Travel time: in August 09
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 4

In the air-pine scent *

Enlarge letters A A Downsize letters A A

We were already September (2008) for 2.5 weeks in recent Gloria serenity. The hotel was in a very clean condition.

Therefore we came again this year.
The hotel is unfortunately not maintained sufficient. The lighting in the pool were broken, cable hung loose in the water. By the pool edge mold traces are available. The Holzroste, where the beach chairs, were not renewed or maintained. Some risk of injury. The surrounding area is less well maintained. Hedges will not cut, the flowers are. Dried.
The selection at the buffet is smaller; the food was always the same.

The complex was generally very nice designed and the hotel is quiet and relaxing. We hope, that the management of the hotel and offers a better taken care of.

* This hotel review was originally written in German by Mario. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    3.5
    Suns

    • condition of the hotel
      4.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      3.0
      Suns
    • Disabled-friendly
      3.0
      Suns
  • Location and surroundings
    open close
    3.6
    Suns

    • Proximity to shopping areas
      3.0
      Suns
    • Transportation connection and available excursions
      3.0
      Suns
    • Restaurants & bars in the area
      3.0
      Suns
    • Other leisure activities available
      3.0
      Suns
    • Distance to the beach
      6.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    3.8
    Suns

    • Friendliness and helpfulness
      3.0
      Suns
    • Staff's knowledge of foreign language
      3.0
      Suns
    • Reception, check-in & check-out
      5.0
      Suns
    • Competence (handling complaints)
      4.0
      Suns
  • Gastronomy
    open close
    4.3
    Suns

    • Variety of food and drinks
      3.0
      Suns
    • Quality of food and drinks
      4.0
      Suns
    • Atmosphere & furnishings
      5.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      5.0
      Suns
  • Sport, entertainment & pool
    open close
    4.0
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      4.0
      Suns
    • Quality of the beach
      5.0
      Suns
    • Overall condition of the pool area
      3.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    4.8
    Suns

    • Cleanliness & linen change
      4.0
      Suns
    • size of the room
      5.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      5.0
      Suns
    • size of the bathroom
      5.0
      Suns

Additional info concerning your hotel review Gloria Serenity Resort

What type of room did you review? Double room Standard with view Sea/lake
Did the hotel meet the standards of its official catalogue description? Yes
Does the hotel deserve its official star rating? Yes
How would you describe the value for money? Rather poor
Which tour operator did you travel with? TUI

Was the review helpful for you? Yes No


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