Gran Hotel Sol Y Mar
Hotel review Gran Hotel Sol Y Mar
2 von 3 User (67%) finden diese Bewertung hilfreich.
Age: 31-35
Travel time: in July 11
I travelled as: Solo/single
Children: none
Duration: 3-5 days
Type of trip: Beach Holiday
Recommendation: Yes
Average rating of this review: 4.5
Hotel good, staff at the front desk not *
Enlarge letters A A Downsize letters A AGood hotel for a relaxing beach holiday
And the beach was right outside the door, very clean
And the staff was very friendly and accommodating
And breakfast was good and varied, a lot of fresh fruit.
And evening buffet was a dream. I had rarely seen such a good, delicious, fresh, varied buffet experienced. Every evening a new topic. Always fish, meat, very delicious, the atmosphere in the restaurant was fantastic, the staff was very, very good.
-Directly at check-in I got a room, which I didn't want to do, on the first floor. As I have already read reviews, in which they find themselves, not to stay in the first floor, I asked for a higher floor, but the same was rejected with the statement: is Superior room with sea view, it is almost like in the third floor. Oh well. I was in the room, I wanted to already again. Although clean and OK, but small, as the promised sea view was only a partial sea view, the balcony was actually on the steps to the beach with cafeteria, neighboring building with a bar and accordingly loud it was, when I opened the balcony door did. By a 'almost' third floor no trace. A Superior room with sea view, I believe it is not. Went back to the front desk, where it says: No more rooms available. The next day, when I asked again and said, that I could switch to a normal double room, which was supposedly a free room. There should be five days, I was promised, I get a letter, if something changes. There was actually a letter with the info: still no room. No one can tell me that, that in a hotel (even in high season) no free room. I am knowledgeable about conditions in the hotel and a hotel of this size is always available for all cases rooms. Found the behavior of the staff at the reception everything else, than accommodating and this is a shame, because the rest of the staff was perfect.
So: look before the check-in the room! Otherwise, it is a good hotel, which I can recommend.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendly
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Gran Hotel Sol Y Mar
| What type of room did you review? | Double room Superior with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No details |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | Neckermann |
