Nice hotel-core with rotten places

Hotel review Granada Luxury Resort & Spa

by Undine2011-12-012.83333333333

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From: Germany
Age: 51-55
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Other stay
Recommendation: No
Average rating of this review: 3.4

Nice hotel-core with rotten places *

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Above all, we were disappointed by the catering. Compared to a well-known four star hotel can this house with regard food variety quality not better cut-on the contrary. The warm dishes were generally lukewarm despite the container, if not cold. From a varied offer also the speech cannot be. It was offered on all days always the same food. The noise level in the restaurant reminds me of a train station. To criticize is also, that the a la carte restaurants were mostly closed. The highlight was the new year's Eve. Between the individual courses of so much time had passed, that the dessert against 23:00 o'clock could be eaten-the food impossible. To 24:00 o'clock the tables were cleared, there was nothing more drinks at the bars in order to buy something had to be computed the prices... In a five star hotel we would have expected a better wellness area, not 0815.

* This hotel review was originally written in German by Undine. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

4.0
Suns
- condition of the hotel
  4.0
  Suns
- General cleanliness of the different areas
  4.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

2.0
Suns
- Proximity to shopping areas
  2.0
  Suns
- Transportation connection and available excursions
  4.0
  Suns
- Restaurants & bars in the area
  1.0
  Suns
- Other leisure activities available
  1.0
  Suns
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

4.0
Suns
- Friendliness and helpfulness
  4.0
  Suns
- Staff's knowledge of foreign language
  5.0
  Suns
- Reception, check-in & check-out
  3.0
  Suns
- Competence (handling complaints)
  not rated
Gastronomy

3.0
Suns
- Variety of food and drinks
  3.0
  Suns
- Quality of food and drinks
  3.0
  Suns
- Atmosphere & furnishings
  2.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  4.0
  Suns
Sport, entertainment & pool

3.0
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  3.0
  Suns
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

4.3
Suns
- Cleanliness & linen change
  4.0
  Suns
- size of the room
  5.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  5.0
  Suns
- size of the bathroom
  3.0
  Suns

Hotelier's comment

Sehr geehrter Gast,
vielen Dank, dass Sie sich entschieden haben und Ihren Urlaub in GRANADA Luxury Resort & SPA verbracht haben.
Wir möchten ihnen mitteilen, dass wir als GRANADA Luxury Resort & SPA dafür sorgen, dass das Wohlbefinden unserer Gäste an oberster Stelle steht. Um unseren Gästen einen unvergesslichen Urlaub zu ermöglichen stehen wir gerne jederzeit zur Verfügung.
Wir möchten Ihnen die Informationen, dass unsere A’la Carte Restaurants im Winter nicht geschlossen sondern Kostenpflichtig sind. Der Grund warum die Restaurants nicht sehr voll werden sind die Gebühren. Unsere Gäste finden in unserem Hauptrestaurant genügend und schmackhaftes essen und verzichten darauf das A’la Carte Restaurant zu besuchen. Dennoch haben wir das Fisch A’la Carte Restaurant geöffnet, obwohl es in unser Winter-Konzept nicht angegeben war, damit unsere Gäste die im Winter unser Haus besucht haben auch einen Einblick auf die A’la Carte Restaurants haben. Wir möchten noch erwähnen, dass diese Informationen im Prospekt und in Ihrem Reisebüro erwähnt werden auch vorher angegeben sind.
An unserem Silvesterabend ging, wie Sie auch wissen, das Essen mit mehreren Gängen. Es ist selbstverständlich, dass bei so einem wunderschönen Abend das ganze Essen nicht in kurzer Zeit auf den Tisch serviert wird. Der Grund weshalb die Tische ab 24:00 abgeräumt wurden, war unser Konzept und das Feuerwerk. Der Saal wurde von unseren Gästen verlassen und da es ab 24:00 laut unserem Konzept die Getränke Kostenpflichtig waren haben unsere meisten Gäste der erste Tag des neuen Jahres in unserem stimmungsvoll ausgerichteten Lobby Bereich gefeiert.
Wir sind sehr betrübt, dass Sie sich nicht ganz so wohlgefühlt haben würden uns dennoch sehr freuen Sie nochmals Willkommen heißen zu dürfen.

GRANADA LUXURY RESORT/SPA HOTELTEAM
OKURCALAR /ALANYA +902425100707
www.granada.com.tr

Additional info concerning your hotel review Granada Luxury Resort & Spa

What type of room did you review?	Double room Superior with view Sea/lake
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Very poor
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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