Grand Hotel Bernardin
archived Hotel review Grand Hotel Bernardin
The review was read 340 times.
From: Switzerland
Age: 46-50
Travel time: in March 10
I travelled as: Friends
Children: 2
Duration: 2 weeks
Type of trip: Other stay
Recommendation: No
Average rating of this review: 1.9
Age: 46-50
Travel time: in March 10
I travelled as: Friends
Children: 2
Duration: 2 weeks
Type of trip: Other stay
Recommendation: No
Average rating of this review: 1.9
You will regret staying at this hotel
Enlarge letters A A Downsize letters A AThe room was filthy, the shower moldy, the single chair in our double room broke the first time someone sat in it. We stayed 9 nights and the sheets were not changed a single time. The food varied between poor and acceptable, anything leftover was served again the next day. The staff was extremely unpleasant. Any complaints were ignored, even a blocked hall door, preventing us from accessing our room or others from leaving, was not opened, frustrated (and very strong) guests finally wrenched it open after about 45 minutes. Maybe you would like it if you want to take dogs with you. The dogs in the room next to ours barked through the night, and tried to attack our children. We were not allowed to change rooms.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areasnot rated
- Transportation connection and available excursionsnot rated
- Restaurants & bars in the areanot rated
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Grand Hotel Bernardin
| What type of room did you review? | Double room Best price with view Garden |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Very poor |
| Which tour operator did you travel with? | No details |
