Grand Hotel Heiligendamm
Hotel review Grand Hotel Heiligendamm
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Age: 41-45
Travel time: in October 11
I travelled as: Couple
Children: none
Duration: 3-5 days
Type of trip: Countryside and Spa
Recommendation: Yes
Average rating of this review: 5.3
Super wellness hotel with small flaws *
Enlarge letters A A Downsize letters A AVery good wellness hotel with tiny drawbacks. The staff is great and helpful wait view, sometimes one has the impression there is too much of it. The rooms are very clean and spacious, the bathroom also, unfortunately, we had the impression that during our stay the sheets had not been changed. (four nights) If you book this hotel, you should be fully aware of the situation in a a Wellness vacation and no party tour. The wellness area is just perfect. The breakfast buffet was delicious and wide, the large breakfast room left a bit to be desired. In a crystal chandelier were at least ten pears broken, the chairs were very stained from the back (the age) and a bank had a tear in the fabric. The vacation was for me and my girlfriend simply superb relaxing and if you want a gediegens wellness hotel of a higher price category is well cared for here.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter Herr Christof ...,vielen Dank für Ihren Aufenthalt im Grand Hotel Heiligendamm.
Mein Team und ich freuen uns sehr, dass wir Sie von unserem Service und unserem Haus überzeugen konnten.
Ihre Kritikpunkte haben wir uns sehr zu Herzen genommen und ich kann Ihnen versichern, dass wir unser Bestes geben werden, diese so schnell wie möglich zu beheben, um Sie schon bei Ihrem nächsten Aufenthalt von unserem Haus überzeugen zu können.
Erneut möchte ich mich bedanken, dass Sie sich Zeit genommen haben, uns Ihre konstruktive Kritik zukommen zu lassen.
Wir hoffen sehr, Sie und Ihre Freundin schon bald wieder in der "weißen Stadt am Meer" verwöhnen zu dürfen.
Bis dahin verbleibe ich mit herzlichen Grüßen
Henning Matthiesen
Geschäftsführender Direktor
Additional info concerning your hotel review Grand Hotel Heiligendamm
| What type of room did you review? | Double room with view Garden |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Generally good |
| Which tour operator did you travel with? | No details |
