Grand Hotel Heiligendamm
Hotel review Grand Hotel Heiligendamm
The review was read 1327 times.
0 von 2 User (0%) finden diese Bewertung hilfreich.
0 von 2 User (0%) finden diese Bewertung hilfreich.
From: Germany
Age: 36-40
Travel time: in August 11
I travelled as: Couple
Children: none
Duration: 3-5 days
Type of trip: Other stay
Recommendation: Yes
Average rating of this review: 4.8
Age: 36-40
Travel time: in August 11
I travelled as: Couple
Children: none
Duration: 3-5 days
Type of trip: Other stay
Recommendation: Yes
Average rating of this review: 4.8
Very nice stay with small drawbacks *
Enlarge letters A A Downsize letters A AVery nice and quiet stay. Service and friendliness in all Serviceabteilungen very friendly, especially the young man in the Davidoff lounge... We can highly recommend! Super and expertise! The ladies at the Nelson bar was very friendly, but partly very clumsy... I ordered a May Tai and you had to look up the recipe?!... Check-in was easy and very discreet.
* This hotel review was originally written in German by Susanne. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)not rated
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr verehrte Frau Susanne ...,
vielen Dank für Ihren Aufenthalt im Grand Hotel Heiligendamm und den Bericht Ihrer Erfahrungen.
Wir freuen uns sehr, dass wir Sie von unserem Service und unseren Leistungen überzeugen konnten.
Ihre Kommentare in Bezug auf den mangelhaften Service in unserer Nelson Bar haben wir uns zu Herzen genommen und werden zukünftig intensivere Trainingsmaßnahmen mit unserem Team durchführen, um neben qualitativ hochwertigem Service auch mit Fachwissen und Kompetenz zu überzeugen.
Es wäre uns eine Freude, Sie schon in naher Zukunft bei einem weiteren Aufenthalt davon überzeugen zu können.
Gern stehe ich Ihnen jederzeit für weitere Fragen und Anregungen zur Verfügung.
Mit freundlichen Grüßen
Henning Matthiesen
Geschäftsführender Direktor
Additional info concerning your hotel review Grand Hotel Heiligendamm
| What type of room did you review? | Double room with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Generally good |
| Which tour operator did you travel with? | Airtours |
