Grand Hotel & Spa Resort Pomorie
Hotel review Grand Hotel & Spa Resort Pomorie
by Stephan2011-07-014.08333333333
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Member since 2/8/11
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The review was read 1314 times.
From: Germany
Age: 36-40
Travel time: in July 11
I travelled as: Couple
Children: none
Duration: 3-5 days
Type of trip: Beach Holiday
Recommendation: Yes
Average rating of this review: 4.9
Age: 36-40
Travel time: in July 11
I travelled as: Couple
Children: none
Duration: 3-5 days
Type of trip: Beach Holiday
Recommendation: Yes
Average rating of this review: 4.9
Proof of booking provided
Grand Hotel & spa resort Pomorie ex Balneohotel Pomorie *
Enlarge letters A A Downsize letters A AMostly the food is strongly neglected. The food is very low, in the evening too expensive. The staff untrained, bored and inefficient. The cleanliness at the buffet and was very poor.
The quality of the food and drinks was maximum 3 star level. The hotelbar were totally overtaxed, that buffet or to keep them clean.
The rooms were daily all towels were changed, cleaned but nothing more. Once in five days of the soil is cleaned. The high-quality bedspreads just stayed on the floor. 5 Stenren you'd expect for a turn-down-service.
* This hotel review was originally written in German by Stephan. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendly
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursionsnot rated
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)not rated
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playground
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter Herr Stephan!Vielen Dank für Ihr Feedback.
Ihr Kritikpunkt, dass das Speisenangebot zu gering sei, können wir leider nicht nachvollziehen. Am Abend bietet unser Restaurant ein reichhaltiges Buffet von verschiedensten Vorspeisen (marinierter Fisch, Käseplatte, Salamiauswahl und mindestens 6 verschiedene frische Salate), mindestens 1 Suppe, mindestens 1 Fischgericht, 1 Schweinefleischgericht, 1 Gericht mit Rind- oder Kalbfleisch, 1 Gericht mit Hühnerfleisch, sowie mindestens 1 Vegetarisches Gericht
Desweiteren bieten wir jeden Tag zwischen 5 – 6 Desserts (wie Torte des Tages, Eiscreme, frische Früchte, Cookies mit verschiedenen Geschmacksrichtungen) an.
Wir hätten uns von Ihnen gewünscht Ihre Krtik noch vor Ort zu hören damit wir sie mit Ihnen direkt besprechen hätten können um etwaige Probleme anschließend bestmöglichst zu lösen. Trotzdem würden wir uns freuen Sie schon bald wieder bei uns begrüßen zu dürfen und verbleiben,
mit freundlichen Grüßen aus dem sonnigen Bulgarien
Additional info concerning your hotel review Grand Hotel & Spa Resort Pomorie
| What type of room did you review? | Double room Standard with view Pool |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Generally good |
| Which tour operator did you travel with? | TUI |
