Hotel review GreenLine Hotel Schloss Schorssow

by Thomas2011-10-013.41666666667



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From: Germany
Age: 46-50
Travel time: in October 11
I travelled as: Couple
Children: none
Duration: 3-5 days
Type of trip: Other stay
Recommendation: No
Average rating of this review: 4.1

Not quite as elegant as expected! *

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Without question, friendly staff but standard Hotel furniture, rather thoughtlessly equipped rooms and a breakfast buffet in the lobby, i. e. scrambled eggs and CO between guests and auscheckenden, it does not work. The sauna, the Finnish cabin at least, is outrageous; with four people almost full, with five people crowded and ancient, with loose timberwork and almost black dyed! Unfortunately, opportunities to counter. All in all, I find the condition of the hotel was satisfactory, except for the sauna, which is just enough and there was no signboard. The kitchen is rather ambitious good, with a good price, but the furnishings in the restaurant treasury an insult to the eye, quiet schg Elbe, cheap cocktail napkins simply doesn't fit into the atmosphere and not for ambition of the kitchen. View this lack of attention to detail, permeates the entire house. My conclusion: you can visit the house, should reduce the use of only a bit. If you are looking for a good sauna area is at the schlosshotel schorssow wrong, no doubt. For the price/performance ratio is in Mecklenburg-Vorpommern it some better houses.

* This hotel review was originally written in German by Thomas. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    3.8
    Suns

    • condition of the hotel
      4.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      4.0
      Suns
    • Disabled-friendly
      3.0
      Suns
  • Location and surroundings
    not rated

    • Proximity to shopping areas
      not rated
    • Transportation connection and available excursions
      not rated
    • Restaurants & bars in the area
      not rated
    • Other leisure activities available
      not rated
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    4.3
    Suns

    • Friendliness and helpfulness
      4.0
      Suns
    • Staff's knowledge of foreign language
      not rated
    • Reception, check-in & check-out
      5.0
      Suns
    • Competence (handling complaints)
      4.0
      Suns
  • Gastronomy
    open close
    4.3
    Suns

    • Variety of food and drinks
      5.0
      Suns
    • Quality of food and drinks
      5.0
      Suns
    • Atmosphere & furnishings
      3.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      4.0
      Suns
  • Sport, entertainment & pool
    open close
    3.5
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      2.0
      Suns
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      5.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    4.7
    Suns

    • Cleanliness & linen change
      not rated
    • size of the room
      5.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      4.0
      Suns
    • size of the bathroom
      5.0
      Suns

Hotelier's comment

Sehr geehrter Thomas,

zunächst danken wir Ihnen, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke über Ihren Aufenthalt in unserem Schlosshotel in Schorssow zu schildern. Nur so haben wir die Möglichkeit, unsere Schwächen zu verbessern. Schade, dass Sie nicht das persönliche Gespräch vor Ort gesucht haben, so hätten wir einzelne Punkte direkt mit Ihnen besprechen können.

Zufriedene Kunden sind unser sicherstes Qualitätsmerkmal, unzufriedene Kunden ein Zeichen dafür, dass bestimmte Punkte verändert oder anders umgesetzt werden sollen.

Die von Ihnen berichteten Fakten und Ihre Verärgerung können wir gut verstehen. Wir möchten Ihnen versichern, dass wir stets bemüht sind, dass alle Gäste einen angenehmen Aufenthalt bei uns haben.

Wir würden uns sehr freuen, Sie und Ihre Frau bald wieder als Gäste in Schorssow begrüßen dürfen und verbleiben

mit freundlichen Grüßen

Ihr
GreenLine Hotel Schloss Schorssow


Susann Schmidt
Direktorin

Additional info concerning your hotel review GreenLine Hotel Schloss Schorssow

What type of room did you review? Double room Standard with view Rural landscape
Did the hotel meet the standards of its official catalogue description? No details
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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