Hamburg Marriott Hotel
Hotel review Hamburg Marriott Hotel
Age: 31-35
Travel time: in July 11
I travelled as: Friends
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: Yes
Average rating of this review: 4.9
A shame. Service is apparently not desired *
Enlarge letters A A Downsize letters A AA shame! We had not expected the five-star hotel.
We are full of excitement at the 30 July in Hamburg-Marriott Hotel arrived...
And wanted to check in at 10:00 A.M.. Our double room was already booked and paid for in advance.
We had not so, that the check in time should 100 euros,
If we further benefits during our stay there to take advantage of.
With the achievements of the mini bar could have been smoother this failed, as it was immediately told us, that these
Anyway not filled.
On our question, why do we need this sum deposit, we got the answer: not always the guests were honest, you
Have so many bad experiences with guests, there would again have left without paying '.
Aha! It is assumed, therefore, actually, that we are doing. A great feeling. You could check out right away.
During our stay the electricity in the room and we asked a hotel staff to help, quick response:
' Call to the six, that is the technology. OK. This might also be doing everything themselves... But is the 5-star service?
The night before we left, we wanted to know the price for the parking garage, the front desk called
Learn, that a weekend rate is it, so that we for our parkdauer the next morning 44.00 euros
Need.
No problem. As the next morning we check out, do you want from us 56.00 euro for the parkdauer have. On
Our note, that we have previously called, the price will be canceled and we pay the agreed EUR 44.00.
From a five-star hotel, I would have expected, that agreements with guests for example in the PC at the check-out is available, so that such
' Glitches 'relationships are not even forged.
Or is it not the guests, the dishonest are?
One had the feeling, in a five-star hotel and have to be grateful, if you will be served.
We had paid in advance for the service. This is the formula that has made the Marriot hotels?
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomynot rated
- Variety of food and drinksnot rated
- Quality of food and drinksnot rated
- Atmosphere & furnishingsnot rated
- Overall cleanliness in the restaurant and in the dining areasnot rated
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Hamburg Marriott Hotel
| What type of room did you review? | Double room Standard with view Courtyard |
| Did the hotel meet the standards of its official catalogue description? | No details |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | No details |
