informal charm instead of luxury

Hotel review Hapimag Residenz Puerto de la Cruz

by Wolfgang2011-12-013.83333333333

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The review was read 244 times.

From: Austria
Age: 61-65
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 2 weeks
Type of trip: Other stay
Recommendation: Yes
Average rating of this review: 4.6

informal charm instead of luxury *

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Small, informal Resort, the one despite several renovations (40 years) was found to be unimportant. Who goes there, should the request, the city with the stunning climate as well as the rest of the island to explore. If you or just lazing under the wellness wants, is in the wrong place. The newly installed, free Wi-Fi connection in all apartments is with a real plus.

Pictures/Videos to hotel review (Click picture to enlarge!)

Hotel review Hapimag Residenz Puerto de la Cruz - Gärtchen der Residenz

Hotel review Hapimag Residenz Puerto de la Cruz - Straßenseite der Residenz

Hotel review Hapimag Residenz Puerto de la Cruz - Swimmingpool

Hotel review Hapimag Residenz Puerto de la Cruz - Rückseite der Residenz

* This hotel review was originally written in German by Wolfgang. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

3.5
Suns
- condition of the hotel
  5.0
  Suns
- General cleanliness of the different areas
  5.0
  Suns
- Family friendliness
  3.0
  Suns
- Disabled-friendly
  1.0
  Suns
Location and surroundings

5.0
Suns
- Proximity to shopping areas
  5.0
  Suns
- Transportation connection and available excursions
  5.0
  Suns
- Restaurants & bars in the area
  5.0
  Suns
- Other leisure activities available
  5.0
  Suns
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

5.0
Suns
- Friendliness and helpfulness
  5.0
  Suns
- Staff's knowledge of foreign language
  5.0
  Suns
- Reception, check-in & check-out
  5.0
  Suns
- Competence (handling complaints)
  not rated
Gastronomy

not rated
- Variety of food and drinks
  not rated
- Quality of food and drinks
  not rated
- Atmosphere & furnishings
  not rated
- Overall cleanliness in the restaurant and in the dining areas
  not rated
Sport, entertainment & pool

5.0
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  5.0
  Suns
- Child care or playground
  not rated
Room

4.5
Suns
- Cleanliness & linen change
  5.0
  Suns
- size of the room
  5.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  5.0
  Suns
- size of the bathroom
  3.0
  Suns

Hotelier's comment

Vielen Dank für Ihre Bewertung, sie wird uns Ansporn sein täglich besser und kundenfreundlicher zu werden ! Wir würden uns über ein Wiedersehen hier in Puerto de la Cruz sehr freuen, Sie sind uns immer wieder willkommen
Ihr Team vom Hapimag Teneriffa !

Additional info concerning your hotel review Hapimag Residenz Puerto de la Cruz

What type of room did you review?	Apartment Standard with view Garden
Did the hotel meet the standards of its official catalogue description?	Yes
Does the hotel deserve its official star rating?	Yes
How would you describe the value for money?	Rather poor
Which tour operator did you travel with?	No details