Appalling! Holes in the sheets.

Hotel review Hilton Molino Stucky Venice Hotel

by Michael2011-07-013

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From: United Kingdom
Age: 46-50
Travel time: in July 11
I travelled as: Family
Children: 2
Duration: 1-3 days
Type of trip: Other stay
Recommendation: No
Average rating of this review: 3.6

Appalling! Holes in the sheets.

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Shower head broken, holes in the sheets, no room kettle and charged €20 for two "free" coffees as there was no kettle. Porters overwhelmed and consequently don't turn up. All of this for €495 per night and can't all be blamed on Venice pricing and peak season. Neither Hilton or the hotel can be bothered to comment on these issues despite the threat of a bad review. Don't stay here.

Hotel review in categories

Hotel in general

4.0
Suns
- condition of the hotel
  5.0
  Suns
- General cleanliness of the different areas
  4.0
  Suns
- Family friendliness
  3.0
  Suns
- Disabled-friendly
  not rated
Location and surroundings

3.7
Suns
- Proximity to shopping areas
  not rated
- Transportation connection and available excursions
  4.0
  Suns
- Restaurants & bars in the area
  3.0
  Suns
- Other leisure activities available
  4.0
  Suns
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

2.5
Suns
- Friendliness and helpfulness
  2.0
  Suns
- Staff's knowledge of foreign language
  4.0
  Suns
- Reception, check-in & check-out
  3.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

4.7
Suns
- Variety of food and drinks
  not rated
- Quality of food and drinks
  4.0
  Suns
- Atmosphere & furnishings
  5.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  5.0
  Suns
Sport, entertainment & pool

4.0
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  4.0
  Suns
- Child care or playground
  not rated
Room

3.0
Suns
- Cleanliness & linen change
  2.0
  Suns
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  3.0
  Suns
- size of the bathroom
  not rated

Additional info concerning your hotel review Hilton Molino Stucky Venice Hotel

What type of room did you review?	Family room
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Rather poor
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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