Holiday Inn Hamburg
Hotel review Holiday Inn Hamburg
Age: 36-40
Travel time: in December 11
I travelled as: Solo/single
Children: 1
Duration: 3-5 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 4.7
In general recommendable hotel *
Enlarge letters A A Downsize letters A AThe hotel was generally in a good and, above all, very clean impression. What disturbed me was, that I had already in December 2011 February 2011 for a room (knowing full well, that it was a standard room on the 5 floor was three), on arrival to a room--on the third floor, but right on the elbbrücken have received. The room was even though the windows total noisy! After my complaint at the front desk we were given another room on the fifth floor to the yard side, with the advice, that the bed was a little smaller than in the other room. It didn't bother me in the first instance, since my son only twelve years old. Until I the room came! That was clearly a single room! Much smaller, a blanket, a towel... So I went back to complain. After a few minutes and note, that I already have booked in February and expect a reasonable room, I was then again a double room on the third floor, to the yard side. Went so! Otherwise we felt very comfortable in the hotel. The staff was very friendly, the food was very good. The only small minus: on our floor was (!) for three days a car with dirty dishes! This was over the days more dishes piled up.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Hause zu bewerten.
Für die Unannehmlichkeiten während Ihres Aufenthaltes möchten wir uns enschuldigen. Die von Ihnen geschilderte Situation entspricht nicht unserem Servicegedanken. Wir werden mit unseren Mitarbeitern an der Rezeption und aus dem Housekeeping Gespräche dazu führen.
Es würde uns freuen, wenn wir Sie auch bei Ihrem nächsten Hamburg-Besuch in unserem Hause willkommen heißen dürften.
MIt freundlichen Grüßen aus der Hansestadt,
Jochen Zillert & Team
Direktion
Additional info concerning your hotel review Holiday Inn Hamburg
| What type of room did you review? | Double room Standard with view Courtyard |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | No details |
