Hotel Aldemar Knossos Royal & Royal Villas
Hotel review Hotel Aldemar Knossos Royal & Royal Villas
The review was read 628 times.
0 von 2 User (0%) finden diese Bewertung hilfreich.
0 von 2 User (0%) finden diese Bewertung hilfreich.
From: Switzerland
Age: 26-30
Travel time: in October 11
I travelled as: Family
Children: 1
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 2.7
Age: 26-30
Travel time: in October 11
I travelled as: Family
Children: 1
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 2.7
Proof of booking provided
It was at unpleasant expirience *
Enlarge letters A A Downsize letters A AThe hotel was just dirty: pools, rooms, furniture in the room, mattresses-everything below normal hygiene standards as much. The room was very cold and had no-insulated, so we caught a cold from all sleeping in the freezing cold room. The front desk staff completely ignorant when you approach which write polite and friendly with a request to help with the problem and would only reenact and do something when guest would complain behave very demanding a lot or.
* This hotel review was originally written in German by Yulia. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursionsnot rated
- Restaurants & bars in the area
- Other leisure activities availablenot rated
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playground
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Dear Guest,We would like to thank you for taking time to post these comments for your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*. Your comments and marks are being taken seriously under consideration, promoting the amelioration of our services.
We regret that we were not able to satisfy some of your needs. Though, even prior to your arrival we tried our best to fulfill your preferences allocating you in a Sea Front Family Room with wooden floor which is one of the best and privileged rooms at our hotel! If, for any reason, the heating of the room was not enough for your preferences, there could be a change in another room instead of letting a simple matter affecting your holidays’ mood and apparently the whole impression for our hotel.
We are always acting on good will as our company’s primary intention is to fulfill the wishes and meeting the preferences of our guests. This is the main reason of having repeated guests for many years as well as a high rating of satisfaction of our guests.
Our sincere intention is to provide pleasant and relaxing holidays to our guests.
We honestly believe that we worth much better than your rating and we will be happy to give us the chance to prove it the next time you will choose to spend our holidays at our hotel.
Sincerely yours,
Michael Gasparis
Hotel Manager
Aldemar Knossos Royal & Royal Villas 5*
Additional info concerning your hotel review Hotel Aldemar Knossos Royal & Royal Villas
| What type of room did you review? | Family room with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | FTI |
