Hotel review Hotel Atlantis Vienna

Profile picture Leonie.kropf
by Leonie2011-12-013.16666666667
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The review was read 499 times.
From: Germany
Age: 31-35
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 3-5 days
Type of trip: City break
Recommendation: No
Average rating of this review: 3.8

Bathroom shabby, Saunberkeit well, great location *

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Bathroom was old and shabby, one day no room service; room was not dusted, bed was clean and properly changed breakfast varied with cappuccino and so forth great location directly on the metro and shopping center with supermarket, cinemas, bar shops

* This hotel review was originally written in German by Leonie. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    3.5
    Suns

    • condition of the hotel
      3.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      not rated
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    5.0
    Suns

    • Proximity to shopping areas
      6.0
      Suns
    • Transportation connection and available excursions
      6.0
      Suns
    • Restaurants & bars in the area
      4.0
      Suns
    • Other leisure activities available
      4.0
      Suns
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    3.0
    Suns

    • Friendliness and helpfulness
      3.0
      Suns
    • Staff's knowledge of foreign language
      not rated
    • Reception, check-in & check-out
      3.0
      Suns
    • Competence (handling complaints)
      not rated
  • Gastronomy
    open close
    3.8
    Suns

    • Variety of food and drinks
      4.0
      Suns
    • Quality of food and drinks
      4.0
      Suns
    • Atmosphere & furnishings
      4.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      3.0
      Suns
  • Sport, entertainment & pool
    not rated

    • Leisure activities (sauna, tennis, entertainment, etc.)
      not rated
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      not rated
    • Child care or playground
      not rated
  • Room
    open close
    3.5
    Suns

    • Cleanliness & linen change
      3.0
      Suns
    • size of the room
      5.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      3.0
      Suns
    • size of the bathroom
      3.0
      Suns

Hotelier's comment

Ich bedaure, dass Sie sich bei uns im Dezember nicht wohlgefühlt haben. Unsere Stubenmädchen sind normalerweise sehr verläßlich und bemühen sich sehr, die Zimmer sauberzuhalten. Verzeihen Sie, dass dies bei Ihrem Zimmer nicht geklappt hat. 14 Zimmer werden von uns diesen Februar 2012 noch komplett renoviert, auch die Bäder werden neu gestaltet. Ich hoffe, Sie geben uns nochmals eine Chance, um Sie von unserer guten Qualität und dem netten Service unserer Mitarbeiter zu überzeugen.
Liebe Grüße aus Wien,
Sylvia Unger
Direktor

Additional info concerning your hotel review Hotel Atlantis Vienna

What type of room did you review? Double room Standard with view Street
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? Mondial

Was the review helpful for you? Yes No


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