Leider keine 5 Sterne wert!

archived Hotel review Hotel Be Live Grand Palace de Muro

by Björn2008-09-012.91666666667

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From: Germany
Age: 26-30
Travel time: in September 08
I travelled as: Family
Children: 2
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.5

Leider keine 5 Sterne wert!

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Leider stellt man sich unter einem 5 Sterne Hotel etwas anderes vor. Das Italienische & Japanische Restaurant, was zum Hotel gehören, waren eine Katastrophe. Sieht zwar alles gut aus, aber selbst im normalen Restaurant, gabs nach 4 Tagen wieder das gleiche und das was am Abend übrig blieb wurde am nächsten Tag neu verarbeitet.
Die Putzfrau war leider auch nicht in der Lage, das Zimmer ordentlich zu reinigen. Wahrscheinlich musste sie sich beeilen, da sie am Nachmittag am Strand Kindern bunte Zöpfe flechten wollte.(War auch so!!)

Hotel review in categories

Hotel in general

2.0
Suns
- condition of the hotel
  2.0
  Suns
- General cleanliness of the different areas
  2.0
  Suns
- Family friendliness
  2.0
  Suns
- Disabled-friendly
  not rated
Location and surroundings

4.5
Suns
- Proximity to shopping areas
  3.0
  Suns
- Transportation connection and available excursions
  not rated
- Restaurants & bars in the area
  not rated
- Other leisure activities available
  not rated
- Distance to the beach
  6.0
  Suns
- Distance to ski lift
  not rated
Service

3.5
Suns
- Friendliness and helpfulness
  3.0
  Suns
- Staff's knowledge of foreign language
  4.0
  Suns
- Reception, check-in & check-out
  4.0
  Suns
- Competence (handling complaints)
  3.0
  Suns
Gastronomy

3.0
Suns
- Variety of food and drinks
  2.0
  Suns
- Quality of food and drinks
  2.0
  Suns
- Atmosphere & furnishings
  4.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  4.0
  Suns
Sport, entertainment & pool

4.7
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  6.0
  Suns
- Overall condition of the pool area
  4.0
  Suns
- Child care or playground
  4.0
  Suns
Room

3.5
Suns
- Cleanliness & linen change
  2.0
  Suns
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  4.0
  Suns
- size of the bathroom
  4.0
  Suns

Additional info concerning your hotel review Hotel Be Live Grand Palace de Muro

What type of room did you review?	Junior Suite Superior with view Garden
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Very poor
Which tour operator did you travel with?	TUI

Was the review helpful for you? Yes No

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