Hotel review Hotel Bernerhof

by Gary2010-08-014.08333333333



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2 von 3 User (67%) finden diese Bewertung hilfreich.
From: USA
Age: 66-70
Travel time: in August 10
I travelled as: Couple
Children: none
Duration: 3-5 days
Type of trip: Countryside and Spa
Recommendation: Yes
Average rating of this review: 4.9

Beware of surprise charges

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Hotel
5.0
Suns

Nice rooms with outstanding balcony views from the "Blümlisalp“ (front side/spectacular mountain view) rooms. I recommend this hotel only for the views from this type of room. If you don't want to pay for the Blümlisalp room, I suggest you say somewhere else in Kandersteg for much less money.


Location
6.0
Suns

This hotel has the very best location for spectacular balcony view of the Öeschinensee valley.


Service
5.0
Suns

Except for my restaurant comments below, the staff was quite helpful, especially on suggestions for hikes and trips on rainy days. Quite functional automatic old washer and dryer are located in the basement for use of guests for laundry. Wash and dry about 4-4. 5 CHF.


Gastronomy
3.0
Suns

We were early for check in. I smelled coffee and asked if we could have a cup. Sure, sit in the lobby. We did. We were brought coffee, a cookie, and a bread roll. Upon checkout, suprise! 10chf! There was a charge for the coffee, and another for the bread roll, which we did not order. No mention of cost was made at the time of order. There is no sign or menu mentioning this in the lobby.
One morning we ate the included breakfast, went up to our room, came back down and wanted more coffee. Breakfast was still being served. Sure! Sit in the lobby. Guess what-another surprise charge at checkout. This time no bread, though.
One morning I took a boiled egg to my table. When I opened it, it oozed out of its shell. It was very soft boiled. I asked if I could have a hard boiled egg. She became incised and adamant that the egg that was oozing in front of her was the perfect breakfast egg, seemingly insulted that I would suggest otherwise. She also said that if she cooks them one way, people will complain they want it another way. All I did was ask for a hard boiled egg. Well, I have had extensive experience trying to persuade Swiss German women to do something out of their set procedures. (Try getting a second key for your hotel room anywhere in Switzerland, for example.) So I let her wind down and shrugged my shoulders. I did not mention salmonella, nor did I suggest cooking both soft and hard boiled eggs and labeling them. Then, later, I pocketed an egg each morning and cooked them another 5 minutes in my room.
When I complained about the bill for the coffee, and especially about the bread, I encountered the same lady again. Sheeze. The fact that no price was advertised or mentioned did not faze her. She said that if I did not want the bread, I should have refused it. The fact that I did not order it had to be stated emphatically several times before she would remove the charge for it. The fact that one time the coffee was requested during breakfast hours did not face her. Apparently where you drink the coffee makes an economic difference in her mind. I had no success getting the charges for the coffee removed. Apparently the fact that I was paying CHF 215. 00 per night is not relevant. The hotel will still nickel and dime you when it can.
In retrospect, I am glad that my removal of the eggs for more cooking for food safety was not noticed. I can imagine an attempt at charging me for eating my egg in the wrong place.


Sport & Entertainment Unused

Room
5.5
Suns

Room was pleasant and clean. Housekeeping service was good


Tips and recommendations

Beware of surprise charges. Always, always ask the cost of anything you ask for and anything given to you that you did not ask for. I do mean anything. Else, you end up arguing.
I recommend this hotel only for the views from this type of room. If you don't want to pay for the Blümlisalp room, I suggest you say somewhere else in Kandersteg for much less money, and probably a much less greedy attitude.


Legend: 6 suns= excellent… 1 sun= very poor

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How would you describe the value for money? Adequate
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