Lousy service in the restaurant

Hotel review Hotel Brauner Hirsch

by Peter2011-10-014

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The review was read 95 times.

From: Germany
Age: 61-65
Travel time: in October 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 4.8

Lousy service in the restaurant *

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At the dinner we ordered Rehbraten (about 18 euro). It lacked in the menu specified pear with blueberries, what we requested but first after the food could definitely say (as the menu once again and look-before we were not sure). After you initially accused of (what you then apologized) we were offered as compensation (!) a euro. To this ridiculous euro I skipped, but the total about 18 euro were provided. The manager was very rude. Otherwise the hotel would be absolutely Okay former.

* This hotel review was originally written in German by Peter. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

5.5
Suns
- condition of the hotel
  5.0
  Suns
- General cleanliness of the different areas
  6.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

not rated
- Proximity to shopping areas
  not rated
- Transportation connection and available excursions
  not rated
- Restaurants & bars in the area
  not rated
- Other leisure activities available
  not rated
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

3.3
Suns
- Friendliness and helpfulness
  3.0
  Suns
- Staff's knowledge of foreign language
  not rated
- Reception, check-in & check-out
  6.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

5.0
Suns
- Variety of food and drinks
  6.0
  Suns
- Quality of food and drinks
  4.0
  Suns
- Atmosphere & furnishings
  5.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  5.0
  Suns
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

5.5
Suns
- Cleanliness & linen change
  5.0
  Suns
- size of the room
  6.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  5.0
  Suns
- size of the bathroom
  6.0
  Suns

Additional info concerning your hotel review Hotel Brauner Hirsch

What type of room did you review?	Double room with view Garden
Did the hotel meet the standards of its official catalogue description?	No details
Does the hotel deserve its official star rating?	Yes
How would you describe the value for money?	Adequate
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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