Hotel review Hotel Brisas Santa Lucia

by Andrew2012-01-012.58333333333



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From: Canada
Age: 41-45
Travel time: in January 12
I travelled as: Family
Children: 4
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.1

Insulting entertainment, on stage profanation.

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It was on Tuesday night around 9:30PM when the presenter announced that the rest of the show is not for little kids, so my wife has took our 5 and 8 year olds to the room, with our 15 year old daughter decided to join them. So only me and my 16 year old son stayed for the rest of the show. Now I wish we didn't.... It started with one of the entertainers coming out dressed up in brown rob, pretending to be a monk, holding a Cross and a Holy Bible, then 3 other male entertainers came out dressed up in white robes, holding inflated condoms below their bellies, and than a female entertainer showed up and started dancing and singing around every male: "Would you go to bed with me?". The one in brown robe would hit the other males on a head with the Bible book and yelled: "In the name of the Father the Son and the Holy Spirit!". I've been sitting in the front row with my 16 year old son..... I could not take this any more and got up and left. When I got to the back rows I decided to go back and ask them to stop the show. I was so upset. I don't remember exactly what I said, but I started pleading with the audience that if they were Christians, they should get up and leave. There was one voice from the audience asking me to leave so I did.
The next morning I went to the reception to complain. They've apologized and said that they've had that show for 2 years now and nobody complained. I could not believe it: nobody complained? I have just found a review from February 2011 and someone was been disgusted by the same show, so maybe people have complained, but Cubans would not care? Wednesday night was our last night and I did not feel like going to entertainment night, but our younger girls enjoyed dancing on the stage with the kids club so reluctantly we all were sitting in the front row. When the little kids were done the entertainment staff started improvising on stage. They called for 4 women to volunteer on stage. At the same time one of the entertainer ladies grabbed my 15 year old daughter by the hand and pulled her on stage. I did not know what to expect, but decided to sit and wait. One of the entertainers came up to me and told me not to worry that it's all going to be fine. 3 other women volunteered my daughter didn't.... Entertainers offered beer to all ladies on stage and tried to pressure my daughter to have some, but she asked for water.... My daughter participated in their fashion show and lip singing competitions; she is not very shy, but when they came up with a 3rd competition. They've called for a "handsome" male from the audience and asked the ladies to perform a lap dance on him. I've seen 2 other ladies perform and this was so embarrassing and my daughter was so embarrassed. I came up on stage and asked my girl to come with me.... Those other ladies were 10 -20 years older than my daughter.
That has been our first family vacation since 2003 so we were determined to have a good time no matter what. We have received 2 joined rooms with 2 beds each. It was not very comfortable, but we decided to make it work and not complain. We did not complain about the urine smell in the bathrooms (the smell was still there after the maid left). We did not complain about the 2 big bugs that looked like cockroaches. The food was not great, but we all found something we liked. The service is OK most of the time, but there were waiters and bartenders there that would make you feel like you were a pain in the butt even if you tipped them. I would say we've spent at least $10 a day on tips. Maybe I should tip more, but that's supposed to be an all inclusive resort. Also I don't like giving tips for bad service.

Those last 2 nights have ruined my vacation. I've been insulted and embarrassed.

I would not recommend this place to anyone, specially not to Christians and not to families with young children.


Hotel review in categories

  • Hotel in general
    open close
    3.3
    Suns

    • condition of the hotel
      3.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      3.0
      Suns
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    2.8
    Suns

    • Proximity to shopping areas
      1.0
      Suns
    • Transportation connection and available excursions
      3.0
      Suns
    • Restaurants & bars in the area
      3.0
      Suns
    • Other leisure activities available
      3.0
      Suns
    • Distance to the beach
      4.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    3.3
    Suns

    • Friendliness and helpfulness
      3.0
      Suns
    • Staff's knowledge of foreign language
      3.0
      Suns
    • Reception, check-in & check-out
      4.0
      Suns
    • Competence (handling complaints)
      3.0
      Suns
  • Gastronomy
    open close
    3.0
    Suns

    • Variety of food and drinks
      3.0
      Suns
    • Quality of food and drinks
      3.0
      Suns
    • Atmosphere & furnishings
      3.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      3.0
      Suns
  • Sport, entertainment & pool
    open close
    2.8
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      2.0
      Suns
    • Quality of the beach
      3.0
      Suns
    • Overall condition of the pool area
      4.0
      Suns
    • Child care or playground
      2.0
      Suns
  • Room
    open close
    3.3
    Suns

    • Cleanliness & linen change
      3.0
      Suns
    • size of the room
      3.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      3.0
      Suns
    • size of the bathroom
      4.0
      Suns

Additional info concerning your hotel review Hotel Brisas Santa Lucia

What type of room did you review? Family room Economy with view Garden
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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