Hotel Castillo Son Vida
Hotel review Hotel Castillo Son Vida
The review was read 1215 times.
1 / 2 User (50%) finds this review helpful.
1 / 2 User (50%) finds this review helpful.
From: Germany
Age: 41-45
Travel time: in July 11
I travelled as: Family
Children: 1
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: Yes
Average rating of this review: 5.4
Age: 41-45
Travel time: in July 11
I travelled as: Family
Children: 1
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: Yes
Average rating of this review: 5.4
And service do not match *
Enlarge letters A A Downsize letters A AThe hotel is fantastic! There is almost everything, but...
The service at the pool was a disaster! Rare or not seems staff, taking a drink request. For this you have to get into the restaurant! Little guests is oriented towards it, if the staff is comfortable four together operate. In the restaurant is similar! Used plates were cleared rather slow. And all this without the rush was just a guest. Towels for the beach chairs at the pool are available, but you better bring your own; everything else is not something that happens or takes too long! I don't know what the responsibilities of the two gentlemen at the pool; usually it with the ladies of the child care and D talk. Food and drinks are good, but extremely overpriced!
* This hotel review was originally written in German by Andrea. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr verehrte Frau Andrea,vielen Dank für Ihren Besuch in unserem Hotel und die Anmerkungen diesbezüglich.
Wir sind immer sehr dankbar wenn uns unsere Gäste, während Ihres Aufenthaltes, bezüglich Ihrer Eindrücke, ansprechen.
Bezüglich der von Ihnen geschilderten Erfahrungen werden wir diese sehr gerne mit unseren Abteilungsleitern besprechen um solche Vorkommnisse auch für die Zukunft zu vermeiden.
Wir hoffen dennoch dass Sie das Castillo Hotel Son Vida in guter Erinnerung behalten werden und uns bald wieder einmal die Gelegenheit bieten Sie bei uns Willkommen zu heissen.
Mit den besten Grüssen aus dem sonnigen Mallorca,
Ihr Guest Relations Team
Additional info concerning your hotel review Hotel Castillo Son Vida
| What type of room did you review? | Suite Executive with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Generally good |
| Which tour operator did you travel with? | Thomas Cook |
