Hotel Club Magic Life Penelope Beach Imperial
archived Hotel review Hotel Club Magic Life Penelope Beach Imperial
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19 von 29 User (66%) finden diese Bewertung hilfreich.
Age: 41-45
Travel time: in June 09
I travelled as: Family
Children: 1
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.4
Frustrated, disappointed and annoyed *
Enlarge letters A A Downsize letters A AAlso we are as some of our previous more than disappointed with this club. Since we travel very much-or private-we have a good comparison. We were the first two June-weeks in this milliliter club and were with the first guests after the 'renovation'. A disaster! Construction, dirt and incomplete. From the room but also we not have noticed much; we had booked a bungalow room, should be the highest category the, and these were all in a sorry state. It was all dirty, dirty, full of cockroaches and other vermin (the cockroaches were during the entire 14 days). It has been cleaned-but as! 14 days long we have swept the floor ourselves with the shower mat egern. It was not vacuumed, as according to the cleaning staff only three! Vacuum cleaner in this huge area existed. Our beds were not changed, only, as we even left the door to the laundry had placed. You speaks no french, has some pretty bad luck. Of course everything we have first! Convenient and quiet with the TUI travel agent and the guest Relations Manager complained, but the things escalated, because the situation is not serious.
One could deal with complaints in this hotel not at all, but we assume, it were just to many that. We were finally even under observation and every step we take, conversations with other interested parties, as well as pictures and film footage have been reported. We must go out, as a personal conversation with the hotel manager we had and it was fully informed.
It was very many complaints by the travel agency. This was something one just with, as you are in the queue and wait partly owned by, but is also with other guests must operate.
The water problem, the others have already described several times, the had and we also got from the eighth day hot water. But unfortunately also not here, because those responsible have worried, but because even in the evening we saw two craftsmen to 10:00 p.m., just from the room next door were the...!
To sum up, the club would be a very nice-if it finished is; however the more the green green, the more run-down and neglected the room (above all the bathroom).
The Dienstleistungsgedanke has in my opinion, this hotel and it is still not enough other points, the lead, the fourth question to ask for. The feel was missing.
As already mentioned, we are well travelled and have had still not a complaint or a complaint have to withdraw. Other countries, other customs, quite clearly.
And we would have probably written here also no criticism, let the matter rest to to. But we are still so disappointed and annoyed, as the hotel management as also the tour operator with this affair, that we here are at least other, '' the plan your holiday, want.
Our 'holiday' is now past and paid!
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playground
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Hotel Club Magic Life Penelope Beach Imperial
| What type of room did you review? | Bungalow |
| Did the hotel meet the standards of its official catalogue description? | No details |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | No details |
| Which tour operator did you travel with? | TUI |
