Hotel Dorint an der Messe Köln
Hotel review Hotel Dorint an der Messe Köln
The review was read 321 times.
From: Germany
Age: 61-65
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 5.3
Age: 61-65
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 5.3
Positive and negative *
Enlarge letters A A Downsize letters A AThe service staff in the breakfast room, was on both of our stays rather annoyed and unfriendly. Tables were not covered, you had to move dirty dishes at the edge. Otherwise we felt comfortable. You have in your home by telephone booking be careful we were the room for new year's Eve with breakfast and immediately sold charged, in the new year we learned the the room without breakfast. It was very irritierent.
* This hotel review was originally written in German by Robert. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areasnot rated
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinksnot rated
- Quality of food and drinksnot rated
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter Robert,vielen Dank für Ihre Bewertung. Wir bedauern Ihre negativen Erlebnisse während des Frühstücks sehr. Dies ist nicht der Eindruck, mit dem wir unsere Gäste verabschieden möchten und es entspricht nicht unserem Standard. Auch die Unstimmigkeiten in Bezug auf die Reservierung bitten wir zu entschuldigen.
Bitte seien Sie versichert, dass wir dies sehr ernst nehmen und an einer Optimierung intensiv gearbeitet wird.
Wir würden uns sehr freuen, wenn Sie uns die Chance geben, unser Haus erneut kennen zulernen. Gerne möchten wir Sie von unseren Serviceleistungen überzeugen.
Herzliche Grüße aus der Domstadt
Ihr Dorint-Team
Dorint An der Messe Köln
Additional info concerning your hotel review Hotel Dorint an der Messe Köln
| What type of room did you review? | Double room Standard with view Street |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Generally good |
| Which tour operator did you travel with? | No details |
